Staff Systems Engineer – Email/SecureFTP (SFTP) - job 10 of 20

As a Staff Systems Engineer at Visa, you will primarily be focused on engineering and providing third-level support for critical messaging and SFTP solutions. This includes ensuring that tools like Microsoft Exchange and SFTP remain highly available, managing hybrid deployments of O365, and implementing compliance and security protocols. You'll also diagnose technical issues related to file transfers and collaborate with various teams to develop innovative engineering solutions.

To excel as a Staff Systems Engineer at Visa, it's essential to have a robust understanding of M365 architecture, security practices, and data flows. Candidates should have significant experience in managing Exchange Online and email security appliances, as well as strong problem-solving skills and the ability to work collaboratively within a team. Organizational skills and a proactive attitude are also crucial for successfully navigating this role.

Visa prioritizes the effectiveness of its Email and SFTP solutions by closely monitoring performance, enacting strict compliance measures, and continuously collaborating with the Information Security Office. The Staff Systems Engineer plays a vital role in this process by diagnosing and resolving technical issues, documenting solutions, and working against industry trends to remain at the cutting edge of technology.

This Staff Systems Engineer position at Visa is hybrid, meaning there will be flexible work-from-home opportunities. The specific expectations for days in the office will be confirmed by your hiring manager, allowing you to balance remote work with in-person collaboration.

Effective communication is essential for a Staff Systems Engineer at Visa. You’ll need to articulate technical issues clearly to both technical teams and stakeholders, ensuring everyone is informed about any outages or disruptions. Strong interpersonal skills will help you collaborate effectively, gather requirements, and provide clear updates throughout projects.

When answering this question, focus on the key components of Microsoft Exchange architecture, such as the Mailbox servers, Client Access servers, and Edge Transport servers. Highlight your experience with these components and how they work together to facilitate communication and collaboration within an organization.

In response, outlining a systematic approach would be effective. Describe how you would check the sender and recipient addresses, review Exchange logs, verify the configuration of email security appliances, and liaise with teams to track down potential network issues or configuration errors.

Discuss your familiarity with compliance standards such as GDPR or HIPAA, and describe the tools and practices you would implement to maintain compliance. Mention techniques like regular audits, the application of security policies, and ensuring encryption for sensitive communications.

Share your hands-on experience with SFTP, including specific scenarios where you’ve diagnosed or resolved issues related to file transfers. Talk about maintaining data integrity and ensuring security best practices were followed during your management of these protocols.

Emphasize your ability to remain calm under pressure. Explain how you would identify the scope of the outage, communicate effectively with affected users and teams, and initiate a plan for rapid recovery, potentially utilizing your documentation of previous issues to expedite resolution.

Provide a specific example, detailing the problem you faced and the unique solution you implemented. Highlight your thought process and the steps you took to think outside the box, as well as the positive impact it had on your team or organization.

Mention the resources you utilize, such as industry publications, webinars, conferences, and networking with peers. Discuss how you incorporate insights gained from these sources into your work processes, particularly in maintaining secure and efficient systems.

Discuss the importance of clear and thorough documentation. Describe your methodology for creating step-by-step guides, troubleshooting logs, or solution briefs that enable future team members to understand the solutions and processes you’ve developed.

Emphasize the need to adjust your communication style according to your audience. Describe how you’d simplify complex technical concepts and provide relevant context to ensure non-technical stakeholders grasp the key points and the implications of technical decisions.

Reflect on how a positive attitude enhances teamwork and fosters a collaborative environment. Explain how maintaining an optimistic outlook helps in problem-solving situations and encourages others to engage openly, leading to better outcomes in technology projects.