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Technology Program Manager

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.


This role will act as a strategic partner to the CTO and the technology organization, ensuring the technology organization operates effectively. This role involves managing key projects, facilitating communication, and optimizing Wave’s use of technology tools.


Here’s How You Make an Impact:
  • Program Management:
  • Oversee and manage key projects and initiatives to ensure timely delivery and achievement of strategic goals.
  • Facilitate collaboration across teams to drive efficiency, resolve issues, and manage dependenciesAssist in prioritizing initiatives and aligning resources to meet organizational goals.
  • Streamline operations and optimize processes within the CTO's office and across technology departmentsPartner with CTO, technology leadership team, procurement, and finance to drive tool optimization, including building department level roadmaps.
  • Communication & Liaison:
  • Facilitate clear communication of technology initiatives and updates across Wave; drive accountability in partnership with the technology leadership team for timely and quality deliverables,
  • Build and lead an operating rhythm for the technology organization, aligning to the overall cadence of the business (i.e. QBRs, operational reviews),
  • Operational Efficiency & Process Improvement:
  • Identify opportunities for improving processes within the technology team
  • Help streamline operations and enhance team productivity
  • Data Analysis & Reporting:
  • Collect and analyze data related to technology performance (OKRs) and initiatives.
  • Analyze data to provide insights and recommendations for improving financial (budget) performance.


You Thrive Here By Possessing the Following:
  • 5+ years experience in strategic program / project management within a technology department
  • Bachelor’s degree in Computer Science, Business Administration, or related field (Master’s preferred)
  • Proven experience in a technology role, preferably in a startup or high-growth/high-tech environment
  • Strong project management skills and experience with Agile methodologies
  • High degree of proficiency in software development, cloud platforms and financial management tools


At Wave, you’re treated like the incredible human being you are. 


Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.

We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.

We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously. 

We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!


We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are.  Contributing to an inclusive culture is a part of all of our job descriptions. 


We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.  


Are you ready to be a Waver? Join us!

Average salary estimate

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$90000K

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What You Should Know About Technology Program Manager, Wave HQ

Are you ready to dive into an exciting opportunity with Wave as a Technology Program Manager in the vibrant city of Toronto, Ontario? At Wave, we believe that small businesses are the backbone of our communities, and we're dedicated to empowering them with seamless financial management solutions. As a Technology Program Manager, you'll serve as a strategic partner to our CTO and play a pivotal role within our technology organization. Your day-to-day will include overseeing impactful projects and facilitating teamwork across various departments to ensure we hit our strategic goals on time. You’ll be the go-to person for optimizing the use of our tech tools and streamlining operations within our tech teams. You’ll lead effective communication to keep everyone updated on technology initiatives and will work alongside the technology leadership team, making sure we’re all on the same page. With your analytical skills, you'll gather data on our technology performance, providing insights that will help us improve not only our projects but our overall financial handling too. We’re looking for someone with at least 5 years of experience in program management within a tech setting. A Bachelor’s degree in a relevant field is required, and a Master's would be a great bonus! If you're excited about driving efficiency and fostering a collaborative atmosphere where everyone can thrive — your journey with Wave may just be starting. Join us and be part of a culture that values diversity and inclusion, where your voice truly matters and your growth is championed!

Frequently Asked Questions (FAQs) for Technology Program Manager Role at Wave HQ
What are the responsibilities of a Technology Program Manager at Wave?

As a Technology Program Manager at Wave, your responsibilities will include overseeing key projects, facilitating inter-departmental communication, managing operational efficiency, and optimizing technology tools. You’ll act as a bridge between the CTO and the technology teams to ensure smooth operations, timely deliveries, and alignment with strategic goals. Data analysis will also be a crucial part of your role as you evaluate technology performance and provide insights for improving budget management.

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What qualifications are required for the Technology Program Manager position at Wave?

To be considered for the Technology Program Manager position at Wave, you should have a minimum of 5 years' experience in strategic program or project management, ideally within a technology department. A Bachelor’s degree in Computer Science, Business Administration, or a related field is necessary, with a Master's preferred. Proficiency in Agile methodologies and familiarity with software development and cloud platforms is also required.

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How does Wave support the professional development of Technology Program Managers?

Wave is committed to the growth of its employees, including Technology Program Managers. We offer diverse learning experiences, educational allowances, and mentorship opportunities to help you stretch your skills and broaden your expertise. Our supportive culture nurtures continuous growth, enabling you to thrive in your career.

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What is the work culture like for Technology Program Managers at Wave?

The work culture for Technology Program Managers at Wave is vibrant, inclusive, and supportive. We believe that diverse perspectives drive innovation. At Wave, your opinions are welcomed, and you’ll find an atmosphere that encourages authentic contributions. We care about well-being, so from our health & wellness programs to ensuring a work-life balance, we prioritize your complete wellbeing.

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Can Technology Program Managers work remotely at Wave?

Yes, at Wave, we value flexibility! Technology Program Managers have the option to work from our Toronto office or from home, depending on what works best for you. We believe that giving our employees the freedom to choose their work environment contributes to a more productive and happier team.

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Common Interview Questions for Technology Program Manager
How do you prioritize projects as a Technology Program Manager?

In your response, highlight that you assess project urgency, strategic importance, and resource availability. Explain how you collaborate with stakeholders to prioritize effectively and ensure alignment with organizational goals.

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Can you describe your experience with Agile methodologies?

Share specific examples of Agile projects you’ve managed. Discuss how you’ve implemented Agile practices, facilitated daily stand-ups, and encouraged team collaboration to achieve project milestones.

Join Rise to see the full answer
How do you ensure effective communication within cross-functional teams?

Emphasize the importance of establishing clear communication channels and regular updates. Talk about your experience in fostering an environment where team members feel comfortable sharing progress and challenges, using tools like Slack or project management software.

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What metrics do you use to measure project success?

Talk about utilizing OKRs (Objectives and Key Results) and other performance metrics to measure success. Discuss how you analyze project outcomes against these metrics to identify areas for improvement.

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How do you handle conflicts within project teams?

Discuss your approach to resolving conflicts by facilitating open dialogue, understanding different perspectives, and focusing on shared goals. Highlight the importance of mediation skills and maintaining a positive working atmosphere.

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Tell us about a time you identified an operational inefficiency and how you resolved it.

Provide a concrete example of a specific situation. Explain the steps you took to identify the inefficiency, the actions you implemented to resolve it, and the positive outcomes resulting from that resolution.

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What tools or software do you find most effective for project management?

Highlight your experience with various project management tools like JIRA, Asana, or Trello. Discuss the benefits of these tools in managing project timelines and team collaboration.

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Describe your experience with budget management within technology projects.

Discuss your experience in monitoring and evaluating project budgets. Provide examples of how you’ve successfully managed budgets while aligning with project goals and minimizing costs.

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How do you promote an inclusive culture within your team?

Express your belief in diversity as a strength. Talk about how you’ve encouraged participation from all team members and ensured their voices are heard during discussions and decision-making.

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Why do you want to work as a Technology Program Manager at Wave?

Share your passion for empowering small businesses through technology. Discuss how Wave’s mission aligns with your career goals and how you contribute to a culture that values innovation and collaboration.

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Founded in 2010 and headquartered in Toronto, Ontario, Wave Apps provides software solutions and related services for small business owners to manage finances.

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Full-time, hybrid
DATE POSTED
April 4, 2025

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