Lead, Product Excellence

As the Lead, Product Excellence at WEX, your main responsibilities include transforming the organization into a product-driven entity, developing scalable frameworks for product management, coaching product teams, and facilitating change management initiatives. You'll ensure teams adopt best practices aligned with industry standards and track metrics to measure the impact of the Product Operating Model.

To qualify for the Lead, Product Excellence position at WEX, candidates should have over 10 years of experience in product management, along with strong leadership skills. Experience in transitioning to a Product Operating Model within complex organizations, knowledge of modern product management principles, and a coaching background are essential for this role.

The Lead, Product Excellence contributes to WEX's goals by ensuring effective product management practices are in place, aligning with the long-term strategy and fostering a culture of ownership and innovation. By coaching the product teams and promoting data-driven decision-making, you will drive success and enhance customer experiences significantly.

At WEX, the environment is collaborative and empowering. As the Lead, Product Excellence, you will work remotely while being part of a supportive culture that values innovation, teamwork, and continuous improvement. You will have the opportunity to influence cross-functional teams and advocate for modern practices in product management.

Yes! The Lead, Product Excellence at WEX emphasizes modern product management methodologies such as outcome-driven roadmaps, dual-track discovery, and leveraging AI tools to enhance workflows. Familiarity with metrics for measuring success in product management will also play a crucial role in this position.

When answering this question, share specific frameworks you’ve implemented, such as Agile or Lean. Discuss how you adapted these frameworks to meet the needs of your team and organization, highlighting successful outcomes from these implementations.

To effectively respond, share your approach to mentoring, specifically how you assess team needs and customize coaching accordingly. Mention any tools or methodologies you apply and provide examples of team members who have thrived under your mentorship.

In your response, focus on outlining the key metrics you track to assess success, such as customer satisfaction scores, team velocity, and product adoption rates. Provide examples of how you've used these metrics to drive improvements in your previous roles.

Here, provide a relevant example of a significant change initiative you led. Discuss the steps you took to ensure smooth adoption, including communication strategies and how you addressed resistance. Highlight the positive impact this change had on the team's performance.

When answering, discuss specific AI tools or methodologies you've integrated into your product management processes. Highlight how these innovations helped speed up decision-making, enriched data analyses, or enhanced customer insights.

To respond effectively, explain your communication strategies for fostering collaboration across teams. Discuss how you align goals, share information, and create a culture of teamwork, giving examples of successful collaborative projects you've led.

Discuss the approaches you take to gather customer feedback, such as surveys or user testing. Highlight how you integrate this input into the product development cycle and how it directs prioritization and decision-making.

In your response, outline your role in the product launch, emphasizing the strategies you employed and the metrics you used to measure success. Include any challenges you faced and how you overcame them while ensuring your team met its objectives.

When addressing this question, explain your decision-making framework for prioritization. Discuss how you analyze market trends, customer needs, and metric-driven insights to determine the most viable products for development.

To answer this effectively, describe your persuasive communication style. Discuss how you prepare for stakeholder discussions by using data and success metrics to support your case, ensuring alignment with the company’s strategic goals.