Product Manager, Disputes

As a Product Manager, Disputes at Chime, you'll own the strategy and execution of processes aimed at enhancing dispute resolution. This includes managing chargebacks, investigating fraud, and addressing customer complaints. Your role will also involve collaborating with cross-functional teams and ensuring compliance with financial regulations.

To be considered for the Product Manager, Disputes role at Chime, you'll need a minimum of 4 years of product management experience focusing on dispute resolution. Your background should include designing solutions in the fintech or banking industry, managing disputes, and experience with fraud detection methods.

At Chime, compliance is pivotal. As a Product Manager, Disputes, you'll partner with legal and compliance teams to ensure that all processes related to dispute management meet the necessary regulatory requirements, such as Reg E and Reg Z, helping maintain our high standards of trust.

You'll be involved in developing and enhancing dispute resolution tools that streamline processes for our members at Chime. This includes using data analytics to identify trends and driving improvements while working closely with various teams to implement effective and scalable solutions.

At Chime, our culture is deeply entrepreneurial. As a Product Manager, Disputes, you'll find an environment that encourages bold ideas and teamwork. We celebrate diverse perspectives and emphasize accountability, innovation, and a shared commitment to our members’ financial progress.

When answering this question, focus on specific challenges you faced in managing disputes and how your actions led to successful outcomes. Highlight any relevant tools you used and how you collaborated with cross-functional teams.

Detail a structured approach for prioritization that considers member impact, regulatory deadlines, and team resources. Back your answer with examples of how you've effectively managed tasks in the past.

Discuss using agile methodologies or data-driven approaches in your previous roles. Share how you utilized customer feedback and analytics to guide your strategies effectively.

Explain the collaborative processes you use to work with compliance and legal teams during product development. Provide examples of features you've developed that have undergone compliance checks.

Share a specific case where your initiatives improved the customer experience in disputes. Focus on the methods you implemented and the positive feedback or results that followed.

Describe the dispute, the steps you took to resolve it, and what you learned from the experience. Highlight how your management of the situation improved overall dispute handling processes.

Discuss the various data analytics tools you've used, such as spreadsheets, BI software, or internal systems. Highlight specific metrics you've tracked and how these have informed your decision-making.

Illustrate your strategies for building positive relationships with teams like engineering, operations, and customer service, emphasizing communication and shared goals to achieve successful outcomes.

Express your insights into trends such as automation, AI, or enhanced analytics in dispute resolution. Present previous examples where you've anticipated these shifts and adjusted your strategies accordingly.

Identify metrics such as resolution time, customer satisfaction scores, and complaint rates. Explain how you have previously used these metrics to drive improvements in dispute management.