Housekeeping and Maintenance Supervisor - Worldmark Camlin Resort

As the Housekeeping and Maintenance Supervisor at Worldmark Camlin Resort, your primary responsibilities will include overseeing the daily operations of the Engineering and Housekeeping departments. You will supervise Maintenance Technicians and Housekeeping staff, conduct safety inspections, uphold OSHA standards, and ensure high levels of guest satisfaction through exemplary housekeeping practices. Special projects and team management will also be key components of your role.

To qualify for the Housekeeping and Maintenance Supervisor role at Worldmark Camlin Resort, candidates should have at least one year of experience in mechanical fields such as HVAC, electrical, or plumbing. Preferred candidates will also have housekeeping experience and a year of supervisory expertise. Proficiency in computer software is essential, as you’ll be managing various operational tasks and communicating with your team effectively.

Worldmark Camlin Resort offers a competitive benefits package for Housekeeping and Maintenance Supervisors, which includes medical, dental, and vision coverage, flexible spending accounts, life and accident insurance, and paid time off. You'll also enjoy a 401k plan with employer matching, a wellness program, and the opportunity for volunteer paid time off. These benefits are designed to support your well-being and career development.

At Worldmark Camlin Resort, guest satisfaction is paramount, and as the Housekeeping and Maintenance Supervisor, you will be instrumental in achieving this. By ensuring that all housekeeping and maintenance tasks are performed to the highest standards, conducting regular safety inspections, and leading your team with a focus on quality and excellence, you will create a welcoming environment that enhances every guest's vacation experience.

At Worldmark Camlin Resort, we believe in investing in our employees' growth. As a Housekeeping and Maintenance Supervisor, you will have the opportunity to enhance your leadership skills and expand your knowledge in both housekeeping and maintenance operations. With our commitment to innovation and excellence, there may be potential pathways into higher-level management roles or specialized positions within our diverse brand portfolio.

When answering this question, highlight your relevant supervisory experience, focusing on specific responsibilities you've handled in both housekeeping and maintenance. Provide examples where you've successfully led a team, improved processes, or enhanced guest satisfaction.

Discuss your knowledge and experience with OSHA standards and how you’ve implemented safety protocols in past roles. Talk about specific inspections you've conducted and how you trained your team on safety practices to promote a safe work environment.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Share a specific conflict you encountered, the steps you took to mediate the situation, and the positive outcome of your intervention, underscoring your leadership skills.

Explain the systems you’ve put in place in your previous roles, such as checklists or performance metrics, to ensure consistent quality. Emphasize the training programs you’ve implemented for team members, ensuring they understand cleanliness standards and maintenance protocols.

Demonstrate your customer service skills by explaining your approach to listening to the guest's concerns proactively and empathetically. Describe how you would investigate the issue and follow up with immediate corrective action, ensuring the guest feels valued and their experience improved.

Outline your methods for training new staff and developing existing team members. Discuss the importance of hands-on training, mentorship, and fostering an environment that encourages feedback and continuous learning.

Share your organizational skills and how you assess situations to prioritize daily tasks effectively. Mention any tools or techniques you might use, such as task lists or delegation, to ensure that both departments meet their operational goals.

Use a specific example to illustrate your ability to enhance operational efficiency. Go into detail about the steps you took, the challenges you faced, and how the changes positively impacted team performance or guest satisfaction.

Discuss any property management systems, scheduling software, or maintenance tracking tools you have experience with. Explain how these tools help streamline operations and improve communication within your teams.

Reflect on your passion for hospitality and commitment to excellent guest service. Connect your career goals with the values and mission of Worldmark Camlin Resort, expressing your enthusiasm for contributing positively to the team and creating memorable experiences for guests.