In House Marketing Greeter, Grand Desert

The In-House Marketing Greeter at Travel + Leisure Co. is primarily responsible for greeting and serving resort guests during their stay, ensuring their arrival and check-in process is enjoyable. You will direct guests to the appropriate desks post-check-in, make confirmation calls for sales presentations, and handle guest luggage with care. It’s important to provide excellent service, answer inquiries about amenities, and assist with varying administrative tasks. This role is all about enhancing the overall guest experience!

To qualify for the In-House Marketing Greeter position at Travel + Leisure Co., you'll need a high school diploma or equivalent and at least one year of customer service experience. We seek someone who can maintain a professional appearance and attitude while handling the stresses of a hospitality environment. Being people-oriented and able to work both independently and as part of a team is vital for success in this role.

As an In-House Marketing Greeter at Travel + Leisure Co., a typical day involves welcoming guests, providing an exceptional check-in experience, and answering any questions they may have about the resort. You'll also handle confirmation calls for scheduled presentations and manage luggage while ensuring proper service. Administrative tasks might include making copies and ensuring that the guest service desks are fully stocked. Each day brings different interactions, making it a rewarding experience!

At Travel + Leisure Co., we value our team members and offer a comprehensive range of benefits for those working 30 hours or more per week. These benefits include medical, dental, and vision coverage, flexible spending accounts, and life insurance options. You’ll also have access to a 401k plan with employer matching, a wellness program, and paid time off depending on your position. Additionally, we provide opportunities for you to volunteer and give back to the community!

Travel + Leisure Co. is committed to fostering an inclusive environment where career development is encouraged. As an In-House Marketing Greeter, you can expect opportunities for personal and professional growth through training programs and the support of a collaborative team. Our leadership is focused on innovation and continuous improvement, ensuring you always have new learning opportunities that might lead to career advancement within the company.

This is your chance to demonstrate your passion for customer service and the hospitality industry. Express your enthusiasm for creating positive experiences for guests and your alignment with Travel + Leisure Co.'s mission of putting the world on vacation. You can also mention your interest in working within such a dynamic environment that prioritizes fun and support.

Discuss your strategies for maintaining composure under pressure, such as prioritizing tasks, staying organized, and maintaining a positive attitude. Provide an example from your previous experience where you effectively dealt with a hectic situation, showcasing your ability to manage stress while providing excellent service.

Share a specific instance where you exceeded a customer's expectations, whether by providing additional assistance, resolving an issue promptly, or personalizing their experience. Emphasize your dedication to customer satisfaction and how it aligns with the values at Travel + Leisure Co.

Highlight relevant skills such as strong communication, teamwork, problem-solving, and multitasking abilities. Mention your experience in customer service and how these skills will support guests' needs and create a welcoming environment at Travel + Leisure Co.

Frame your answer around the importance of a genuine greeting, providing assistance with check-in, and being attentive to their needs. You might include your approach to personalizing interactions to make guests feel special and valued as they arrive at the resort.

Research the company's goals and values and be prepared to discuss how they relate to your desire to work there. Explain that you admire their mission to put the world on vacation and how you want to contribute to creating memorable experiences for guests.

Talk about the importance of open communication and being proactive in sharing information. Share examples of how you have collaborated with fellow team members or departments to resolve issues or enhance guest experiences, underscoring your commitment to teamwork.

Discuss your method for assessing immediate guest needs and organizing tasks accordingly. You might describe a previous job where you successfully managed multiple responsibilities and ensured that all tasks were completed efficiently, highlighting your time management skills in a hospitality context.

Focus on the principles that guide your customer service approach, such as active listening, empathy, and responsiveness. Share real-life examples that illustrate how you've implemented these strategies to create positive interactions with guests or customers.

Connect your professional goals with your responsibilities at Travel + Leisure Co. Highlight your enthusiasm for providing exceptional service as a means of contributing to the company's overall mission and your desire to grow within the hospitality industry.