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Specialty Representative, Psychiatry - Queens, NY

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.

Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.

  • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.
  • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.
  • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.
  • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.
  • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
  • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Qualifications

  • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required
  • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required
  • Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities.
  • Proactively identifies customer style / behavior and quickly adapts to all aspects of selling approach. Understands and leverages findings to develop sales strategies. Offers innovative ideas and solutions to maximize business opportunities to address challenges.
  • Provides impact with ideas for the larger organization and anticipates and responds to changes. Operates effectively in a matrix environment.
  • Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc.
  • Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels.
  • Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account-based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.

Key Stakeholders 

External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.
Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

  • This job is eligible to participate in our short-term incentive programs. ​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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What You Should Know About Specialty Representative, Psychiatry - Queens, NY, AbbVie

Are you ready to make a significant impact in the world of healthcare? AbbVie is on the lookout for a passionate Specialty Representative focused on Psychiatry to join our talented team in Queens, NY. In this dynamic role, you'll execute brand strategies and ensure our sales performance meets or exceeds goals while building strong relationships with healthcare professionals. You'll be responsible for developing insightful pre-call plans and conducting thorough post-call evaluations to refine your approach continually. This position requires you to effectively navigate customer objections and provide clear calls to action to drive successful outcomes. Your expertise will be vital in understanding customer needs, market dynamics, and the competitive landscape, ensuring AbbVie remains a trusted partner in the psychiatric space. You'll collaborate closely with our internal teams, sharing valuable market intelligence to enhance our strategies. If you bring at least three years of relevant experience in the pharmaceutical or healthcare field, strong scientific knowledge, and a drive to succeed, we want to hear from you! Be ready to embrace the opportunity to serve patients and healthcare providers while shaping the future of innovative healthcare solutions with us at AbbVie.

Frequently Asked Questions (FAQs) for Specialty Representative, Psychiatry - Queens, NY Role at AbbVie
What responsibilities does the Specialty Representative in Psychiatry at AbbVie have?

As a Specialty Representative in Psychiatry at AbbVie, your primary responsibilities include executing brand strategies and achieving sales performance metrics. You will develop pre-call plans to define your objectives, manage objections during sales calls, and prioritize building strong relationships with healthcare providers. Additionally, you will analyze market dynamics to inform strategic decisions and collaborate with internal teams to enhance brand performance. Your expertise in understanding the psychiatric field will be pivotal in maximizing access and sales opportunities.

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What qualifications are required for the Specialty Representative position at AbbVie?

To qualify for the Specialty Representative, Psychiatry role at AbbVie, candidates typically need a Bachelor’s degree in a relevant field, such as health or sciences, or equivalent industry experience. At least five years of experience in the pharmaceutical or healthcare industry is preferred, with a minimum of three years specifically in a sales role. Candidates should demonstrate strong scientific knowledge, business acumen, and the ability to adapt quickly to customer needs. A valid driver’s license and the ability to meet healthcare industry representative credentialing requirements are also necessary.

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How does AbbVie support the development of its Specialty Representatives?

AbbVie is dedicated to the professional growth of its Specialty Representatives through various support mechanisms. Employees have access to ongoing training that enhances their product knowledge and sales skills. Representatives are also encouraged to share market insights with their teams, fostering a collaborative environment that nurtures personal and professional development. Additionally, AbbVie’s commitment to diversity and inclusion ensures that all employees are respected and valued within the company.

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What does a typical day look like for a Specialty Representative in Psychiatry at AbbVie?

A typical day for a Specialty Representative in Psychiatry at AbbVie involves strategic planning and fieldwork. You'll start with a review of your call plan and objectives, then engage with healthcare providers to discuss AbbVie’s psychiatric products. This may include making sales calls, delivering presentations, and handling any objections that arise. Throughout the day, you’ll gather insights about market conditions and customer needs that can be used to refine your approach and strategies for future interactions.

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What are the career advancement opportunities for a Specialty Representative at AbbVie?

AbbVie values internal talent and offers numerous career advancement opportunities for Specialty Representatives. After proving your success in the field, you may have the chance to move into managerial roles or specialize in different therapeutic areas. The company encourages continuous learning and engagement in leadership training programs, enabling employees to strengthen their skills and explore diverse career paths within the organization.

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Common Interview Questions for Specialty Representative, Psychiatry - Queens, NY
How do you approach building relationships with healthcare providers as a Specialty Representative?

Building relationships with healthcare providers requires a genuine understanding of their needs and challenges. I focus on effective communication, listening actively to their concerns, and offering solutions tailored to their practice. I ensure consistency in follow-up and provide them with valuable resources that can aid their decision-making, fostering trust and credibility over time.

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Can you share an example of how you resolved a challenging objection during a sales call?

In my previous role, I faced an objection regarding our product's pricing. I responded by explaining the comprehensive value it provided in terms of patient outcomes and overall costs. I backed my argument with data and case studies to illustrate the long-term benefits, which ultimately helped in addressing their concerns and moving the conversation forward.

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What strategies do you use to stay informed about the psychiatric market?

Staying informed about the psychiatric market involves continuous learning and research. I regularly read industry publications, attend relevant conferences, and utilize online resources to stay updated on trends and competitive movements. Networking with peers and professionals also provides valuable insights that can enhance my understanding and expertise in the field.

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How do you prioritize your daily tasks as a Specialty Representative?

I prioritize my tasks by aligning them with my overall sales goals and the specific needs of my territory. I use a systematic approach to identify key accounts that require immediate attention, scheduling my calls based on their potential impact on my performance. Regularly reviewing my objectives and adjusting my plans helps me stay focused and efficient.

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Describe how you would conduct a post-call evaluation.

After each sales call, I conduct a post-call evaluation to analyze what went well and what could be improved. I review my pre-call objectives, assess my delivery of key messages, and make note of the provider's responses. This reflection allows me to refine my techniques and better prepare for future interactions.

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What role does teamwork play in a Specialty Representative's success?

Teamwork is crucial for a Specialty Representative’s success. Collaborating with peers and internal stakeholders fosters the sharing of best practices and insights. By leveraging diverse experiences, we can collectively develop more effective strategies and solutions that address the challenges in the healthcare landscape. Strong teamwork amplifies our impact and enhances overall sales performance.

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How do you demonstrate AbbVie’s values when selling products?

I demonstrate AbbVie’s values by prioritizing patient welfare and being ethical in all my interactions. I build trust not only with healthcare providers but also with patients by ensuring that I fully understand the implications of the products I promote. Upholding the highest standards of integrity while advocating for innovative treatments ensures that I represent AbbVie positively in the field.

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What techniques do you use to analyze your sales performance?

I use various techniques to analyze my sales performance, including tracking key performance indicators (KPIs) and comparing my results against targets. I regularly review sales data, identify trends, and assess my strategies' effectiveness. This analytical approach, combined with feedback from peers and managers, allows me to continuously improve and achieve my sales objectives.

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How do you adapt your selling strategy to different customer styles?

Adapting to different customer styles is essential for effective selling. I take the time to observe and listen to the customer’s communication preferences, whether they prefer detailed data or a more conversational approach. Adjusting my style accordingly helps meet their expectations and build rapport, leading to more productive discussions.

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Why do you want to work at AbbVie as a Specialty Representative?

I am drawn to AbbVie because of its commitment to innovation and improving patient outcomes. The opportunity to work with a team dedicated to addressing significant health challenges aligns with my values and career goals. I believe that my background and skillset will contribute to AbbVie’s mission of delivering impactful healthcare solutions.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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DATE POSTED
March 20, 2025

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