Restaurant General Manager - job 1 of 2

As a Restaurant General Manager at The Balfour, you will oversee all aspects of our restaurant’s daily operations. This includes ensuring top-notch service levels, maintaining financial budgets, and leading an engaged team. Your role involves hiring, training, and mentoring staff, maintaining compliance with health and safety regulations, and continuously working on improving service quality. You will also be responsible for creating innovative marketing strategies that promote the restaurant effectively.

To qualify for the Restaurant General Manager position at The Balfour, candidates should possess at least 3+ years of experience in a similar role within the hospitality industry. A strong knowledge of food and beverage trends and the ability to lead a team with enthusiasm are key. Fluency in Spanish and English is preferred, as well as excellent communication skills. A passion for delivering outstanding guest experiences is essential.

At The Balfour, our commitment to outstanding customer service starts with leadership. As the Restaurant General Manager, you are tasked with establishing effective procedures and training programs for staff to create an exceptional dining experience. Regular consultations with other department heads help align the overall customer experience throughout the hotel too, ensuring our guests leave with fond memories and a desire to return.

The Balfour stands out as a unique workplace due to its historic roots and vibrant Art Deco ambiance. As part of the Ennismore family, we value creativity, innovation, and the spirit of entrepreneurship. Restaurant General Managers have the opportunity to influence the culinary landscape while being part of a passionate team who genuinely cares about enriching guests' experiences. Come and contribute to a hotel that celebrates history yet embraces modern trends.

Working as a Restaurant General Manager at The Balfour offers ample professional development opportunities. As a part of the fast-growing Ennismore brand, you will have access to various career advancement paths and the chance to innovate and challenge industry standards. Our commitment to nurturing talent ensures that your journey in hospitality is both rewarding and filled with chances to expand your skills and leadership experience.

When discussing your management style, focus on being collaborative and empowering. Highlight how you encourage team participation, set clear expectations, and create an environment where team members feel valued. Share examples of how you've adapted your style to meet different team needs while ensuring operational goals are met.

Addressing conflict is crucial in any managerial role. Share your approach to mediating issues through open communication, fostering understanding, and striving for resolutions that benefit both the team and operational outcomes. Highlight a past situation where you successfully resolved conflict.

Discuss specific motivational strategies you've implemented, such as recognizing achievements, providing opportunities for growth, or organizing team-building activities. Mention how creating a supportive environment enhances their passion for hospitality and improves overall performance.

Share how you prioritize guest satisfaction by regularly evaluating service quality and operational standards. Discuss the importance of customer feedback, training programs, and the role of a motivated team in maintaining these standards.

Let the interviewer know how you actively seek out industry news through professional networks, trade shows, culinary blogs, or social media. Emphasize your understanding of using trends to enhance the restaurant's offerings while appealing to guests' preferences.

Use this question to highlight specific strategies you employed, such as new marketing initiatives, menu adjustments, or operational efficiency improvements that directly impacted revenue. Data-driven examples make your response compelling.

Discuss your experience with planning, monitoring, and adjusting budget allocations in real-time. Highlight specific examples where you've controlled costs while enhancing revenue opportunities, showcasing your financial acumen.

Address the importance of customer feedback by explaining how you actively seek input through surveys, online reviews, or direct communication. Show how you use feedback to drive improvements in service and menu offerings, aligning them with guests' expectations.

Share a memorable experience where you or your team went above and beyond for a guest. Focus on the situation, your actions, and the positive outcome to illustrate your commitment to outstanding service.

This is an excellent opportunity to show your knowledge of The Balfour’s history and its unique Art Deco setting. Express your passion for hospitality and how you align with the hotel’s values and mission, demonstrating enthusiasm for contributing to its continued success.