Finance Support Specialist

As a Finance Support Specialist at Adyen, your primary responsibilities will include being the first contact point for merchants on financial issues, educating them on how to use our platform effectively, and relaying merchant feedback to the Finance Product and Development teams for product improvement.

To qualify for the Finance Support Specialist position at Adyen, candidates should have a minimum of 3 years of experience with financial products in a banking or Fintech environment, strong analytical skills, and advanced proficiency in MS Excel, as well as great communication skills to interact with merchants.

At Adyen, we are dedicated to fostering a culture that enables our team members to take charge of their careers. As a Finance Support Specialist, you'll have ample opportunities for growth through collaboration with diverse teams, continuous learning, and exposure to unique challenges that will help accelerate your professional development.

The work culture at Adyen is collaborative and driven by shared success. As a Finance Support Specialist, you will be part of a highly motivated team focused on supporting merchants. We value diversity of thought and encourage open communication, which helps everyone thrive in their roles.

Absolutely! At Adyen, diversity, equity, and inclusion are foundational principles. We believe that a diverse workforce contributes to innovative solutions and successful collaboration, and we welcome candidates from all backgrounds to apply for the Finance Support Specialist position.

When prioritizing tasks, I focus on assessing the urgency and impact of each inquiry. I consider the merchant's operational needs and deadlines while keeping communication clear and timely to ensure that the most critical issues are addressed first.

I have worked in a banking environment for over three years, specifically dealing with issuing and business accounts. This experience has equipped me with a solid understanding of financial products, allowing me to better assist merchants at Adyen in utilizing our services efficiently.

I tailor my educational approach to suit the merchant's specific needs, using clear, concise explanations and real-world examples. I also create resources or guides that they can refer to after our discussions to reinforce their understanding.

I welcome and encourage feedback from merchants as it is crucial for continuous improvement. I actively listen, document their concerns, and ensure that pertinent information is relayed to our development teams to help enhance our offerings.

In my previous role, a merchant faced an urgent issue with their payment processing. I quickly coordinated with internal teams to identify the root cause, communicated updates to the merchant throughout the process, and ultimately resolved the issue swiftly, ensuring minimal disruption to their operations.

Teamwork is essential for a Finance Support Specialist. Collaborating with internal teams allows for diverse perspectives and expertise, enhancing our problem-solving capabilities and ensuring that we meet merchant needs effectively.

I actively follow financial news, subscribe to relevant regulatory newsletters, and participate in industry webinars. Staying informed helps me provide accurate advice and support to merchants regarding compliance and best practices.

Excellent customer service means being proactive and responsive while building strong relationships with merchants. It is vital to understand their unique needs and provide tailored support to help them achieve their financial goals.

If faced with a question I cannot answer immediately, I would acknowledge the inquiry, assure them that I will find the information, and follow up promptly after conducting thorough research or consulting with the relevant teams.

I am drawn to Adyen because of its innovative approach to financial technology and commitment to diversity and inclusion. I believe that my background in finance, along with my passion for assisting clients, aligns perfectly with Adyen’s mission to empower businesses through financial solutions.