Sales & Service Lead - Dumbo

The Sales & Service Lead at Alo Yoga is primarily responsible for delivering an excellent guest experience. This involves leading the sales floor, ensuring customer education on products, and analyzing reports to strategize and identify growth opportunities. Additionally, the position requires effective management of sales floor coverage, overseeing associates, and fostering a service-oriented environment.

To succeed as a Sales & Service Lead at Alo Yoga, candidates should have at least 2 years of experience in a client-centric, sales-focused environment. Proven leadership capabilities are essential, along with strong interpersonal and communication skills. A passion for providing feedback, enthusiasm in fostering guest engagement, and alignment with Alo's guiding principles are also key.

As a Sales & Service Lead at Alo Yoga, you'll significantly influence team culture by inspiring your associates through daily operations and guest interactions. Your leadership sets the tone for a positive work environment, encouraging collaboration, continuous development, and the pursuit of excellence within the team.

The Sales & Service Lead role at Alo Yoga requires full-time availability, which ranges from 32 to 40 hours per week. Candidates should be prepared to work variable shifts, including weekends and peak days during the company’s busy season, particularly from Thanksgiving through the New Year.

Sales & Service Leads at Alo Yoga enjoy a competitive benefits package, which includes generous employee discounts on Alo products, access to Alo Moves classes, and healthcare options for full-time employees. Additionally, they can participate in a monthly store incentive program, gain a clothing allowance, and have access to yoga classes at any Alo Sanctuary.

To ensure a positive guest experience, I would actively engage with customers on the sales floor, assess their needs, and provide personalized recommendations. Additionally, creating a supportive environment for my team to excel is essential. Regular coaching and feedback will help us all connect authentically with guests.

I would focus on understanding key performance indicators from the reports, identifying trends, and areas needing improvement. Creating action plans based on these insights and collaborating with my team would be crucial for driving sales and achieving targets at Alo Yoga.

My leadership style is participative; I believe in involving my team in decision-making and fostering a strong team dynamic. By encouraging open dialogue and celebrating team successes, I nurture a motivated environment where everyone feels valued and empowered to contribute to sales goals.

In handling customer complaints, I prioritize listening actively to the customer's concerns, empathizing with them, and offering solutions. By remaining calm and professional, I strive to turn negative experiences into positive outcomes, ensuring the customer feels heard and valued.

To motivate my team, I would implement a mix of recognition for achievements, ongoing training, and team-building activities. By fostering a positive and engaged work culture, I can encourage my associates to excel in their roles and enhance the guest experience.

Using feedback effectively means being open to it myself and applying it constructively. I would regularly solicit feedback from both guests and team members to identify areas for improvement and then act on these insights to refine our processes and interactions.

Alo Yoga stands apart through its commitment to mindful movement and wellness. This philosophy doesn't just stop in the store; it resonates deeply with our employees and customers alike, fostering a community dedicated to personal growth and sustainable living.

I would begin by analyzing data to inform the sales initiative, setting clear goals and timelines. Collaborating with my team, I would design engaging in-store activities or promotions, ensure everyone understands their roles, and regularly measure the initiative's success through sales analytics.

Staying energetic during peak times involves harnessing my passion for the brand and serving others. I would prioritize self-care, ensure I remain focused on our mission, and encourage my team to support one another, creating an environment filled with positive energy.

Community involvement is crucial as Alo Yoga thrives on building relationships. I would seek opportunities for our store to engage in local events, partner with community organizations, and promote wellness in the neighborhood, strengthening our brand's presence and impact.