Senior Director of Product Operations

The Senior Director of Product Operations at AlphaSense is responsible for establishing and optimizing product operations, overseeing the alignment of product investments with business objectives, managing product lifecycle practices, and building strong partnerships across various teams to ensure customer-centric decision-making.

AlphaSense seeks candidates for the Senior Director of Product Operations position with over 12 years of experience in business or product strategy within a B2B SaaS environment. Candidates should have a proven track record of establishing product operations functions, strong analytical skills, and exceptional communication abilities.

The Senior Director of Product Operations contributes to AlphaSense's product strategy by driving systematic approaches for evaluating product investments, defining structured product features, and ensuring that cross-functional teams are aligned and collaborative in meeting customer needs.

Essential skills for success in the Senior Director of Product Operations role at AlphaSense include strong analytical capabilities, exceptional communication and influencing skills, experience in framework and tool development, as well as a passion for continuous improvement and team building.

At AlphaSense, the Senior Director of Product Operations is tasked with ensuring a customer-centric approach by continuously incorporating qualitative and quantitative customer insights into the product development process and refining feedback loops that guide product prioritization.

Highlight your relevant experience by discussing specific examples of product operations you've led in high-growth settings, focusing on how you scaled operations, implemented best practices, and prioritized investments that yielded measurable outcomes.

Discuss frameworks you've implemented that optimized product development efficiency. Provide details on the tools and processes you used and the impacts they had on cross-functional collaboration and project success.

Explain your systematic approach to evaluating and prioritizing product investments, emphasizing the importance of aligning them with market opportunities and customer needs, which are essential for driving the success of AlphaSense.

Outline strategies you’ve used to ensure consistent communication and alignment between product teams and executives, including regular updates, performance reports, and structured feedback processes that foster collaboration.

Discuss your methods for driving execution excellence throughout the product lifecycle, including process improvements, best practices, and data-driven decision-making that contribute to greater product success and customer satisfaction.

Emphasize the critical role of data in your decision-making process, including how you capture, analyze, and leverage data insights to drive product strategies and operational improvements.

Share your experience with conflict resolution by illustrating how you facilitate constructive conversations, promote understanding, and create collaborative solutions that align teams towards common objectives.

Describe specific techniques you've used, such as regular reviews, feedback mechanisms, and team-building exercises, to foster a culture of continuous improvement within your organization.

Discuss a specific product initiative you led from conception to completion, detailing the objectives, your role, the strategies you employed, and the tangible results that confirmed its success.

Explain your systematic approach for integrating customer feedback into product development, including the tools and frameworks you use to ensure that customer insights effectively influence product features and enhancements.