Brand Rep 12pm-5pm/Ross Park Mall

As a Brand Representative at Stand Out For Good, Inc., your primary responsibilities will include welcoming every guest with enthusiasm, assisting them with their needs, and providing tailored styling recommendations. You are also expected to achieve personal sales goals, work with your team to hit collective targets, maintain product knowledge, manage store standards, and process transactions accurately. Additionally, you will engage in inventory management and ensure that the store remains clean and organized.

To become a Brand Representative at Stand Out For Good, Inc., you must be at least 18 years old and available to work nights and weekends. While prior retail experience is helpful, a passion for fashion, excellent customer service skills, and a willingness to learn are essential qualifications. We value diversity and welcome all candidates, ensuring that every employment decision is based on merit and business needs.

Stand Out For Good, Inc. is deeply committed to giving back to the community. Through our Mission Mondays, we donate 10% of our net proceeds to local charitable organizations. Furthermore, we have an ongoing partnership with Coprodeli USA, which aims to build schools for impoverished communities in Peru. As a Brand Rep, you'll play a role in promoting these initiatives and helping us make a positive impact.

When you work as a Brand Rep at Stand Out For Good, Inc., you can expect a warm and welcoming environment that feels more like a sanctuary than a store. Our culture is built on collaboration, positivity, and support. Our teams are dedicated to working together to achieve goals while ensuring that every customer feels valued and appreciated during their shopping experience.

At Stand Out For Good, Inc., we believe in nurturing our team members for their professional growth. As a Brand Rep, you'll have the opportunity to develop your skills in sales, customer service, and product knowledge. High-performing employees may have the potential to advance to leadership positions within the store or take on specialized roles within the company, promoting a culture of internal growth and development.

When responding to what you enjoy about customer service, be sincere and focus on the joy of helping customers find what they're looking for. Highlight your passion for fashion and making connections with guests, as well as how this role allows you to positively impact their shopping experience.

Discuss your approach to difficult customers by emphasizing patience, empathy, and active listening. Mention that you strive to understand their concerns first and then offer practical solutions while keeping a calm demeanor and ensuring their satisfaction.

When answering this question, share a specific situation where you met or exceeded a sales target. Explain the strategies you employed, such as upselling or effective product recommendations, and be sure to highlight the positive outcome for both the customer and the business.

To boost team morale during slow sales periods, suggest organizing team-building activities or setting collaborative sales challenges. Emphasize the importance of maintaining a positive attitude and creating a supportive environment where team members cheer each other on during those lulls.

Share your admiration for Stand Out For Good, Inc.'s mission to combine fashion with philanthropy, and how being part of a company that values giving back resonates with you. Discuss your passion for the brand and your desire to contribute to its positive impact in the community.

Discuss your experience in keeping a tidy store, such as creating daily and weekly cleaning schedules and monitoring stock levels. Emphasize how staying organized not only creates a pleasant shopping environment but also improves efficiency and guest engagement.

Show your enthusiasm for fashion by mentioning your habits of researching blogs, following influencers, and keeping an eye on market trends. Express how staying informed allows you to provide better styling advice to customers and enhances their shopping experience.

When addressing stocking and displaying merchandise, explain your methodical approach to product placement that draws attention and makes products accessible. Mention considering customer flow and visual merchandising strategies to create a cohesive and appealing store layout.

Highlight that you would first acknowledge the customer's question and then proactively seek to find the answer, whether by consulting a team member or product materials. Stress the importance of ensuring the customer feels valued and receives accurate information as quickly as possible.

Express your belief in the importance of maintaining a professional environment. Suggest addressing the issue directly with the coworker in a private manner while providing constructive feedback. If necessary, escalating the concern to management to ensure the workplace remains supportive and respectful.