Clinical Care Navigator (LCSW)

Life at aptihealth

The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.

What We Offer

• The opportunity to make life better for millions of people
• An environment of positive and super smart colleagues
• Turning innovative ideas into real-world results
• Investment in our employees
• Balancing extraordinary work with your personal life
• Encouraging curiosity and collaboration
• Priding ourselves in being diverse and inclusive
• Flexible working hours and lots of freedom in your work habits

Your Role

The Clinical Care Navigator is a member of aptihealth’s Integrated Behavioral Health Team embedded within the acute care settings of our Health System Partners at Albany Medical Center.  The Clinical Care Navigator is responsible for building relationships with referral contacts across the hospital (Discharge Planners, Floor Nurses, Case Workers, Social Workers, etc.) to facilitate referrals to aptihealth. The Clinical Care Navigator will also be proactively engaging with patients referred to aptihealth from the Emergency Department or other acute care settings.

The Clinical Care Navigator will ensure a best-in-class start to the patient’s behavioral healthcare journey by educating the patient on aptihealth services, facilitating registration, screening, and scheduling the patient into care prior to discharge from the hospital. Additionally, the Clinical Care Navigator will facilitate the diagnostic interview with clinically appropriate patients to ensure a seamless transition into aptihealth’s care.  Our goal as a team is to reduce the barriers and challenges that patients face in their search for care and to facilitate frictionless referral and transitions of care processes.

• Licensed Clinical Social Worker (LCSW)
• Must possess an unrestricted New York license
• 3+ years’ experience working in a clinical patient facing healthcare setting, preferably in acute care, inpatient behavioral health, community-based organizations, or substance use treatment facilities
• Knowledge and competency regarding diagnosis, assessment and treatment of behavioral health diagnoses
• Experience and comfort using technology such as a computer, virtual visit technology, and EMR platforms to document patient interactions and assessments, register, and schedule patients for appointments
• Strong interpersonal communication skills, written communication skills, attention to detail, and active listening abilities
• Outstanding organizational and time management skills
• Experience working in a team environment and ability to effectively collaborate with other team members on tasks, duties, and/or projects
• Passionate about being a trusted partner to transform behavioral healthcare
• Understanding of healthcare processes such as discharge planning
• Results driven -- documented success in exceeding goals and objectives
• Ability to thrive in a fast paced, constantly changing environment
• Demonstrated commitment to the core values of the company

Responsibilities

• Work directly with patients and their acute-setting care team to connect them with the behavioral healthcare providers and resources they need
• Provide appropriate information, education, and explanation of aptihealth services to patients displaying a comprehensive understanding of aptihealth’s mission, values, and care model and the ability to communicate it in a clear, compassionate way
• Understand how insurance works and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility
• Facilitate the beginning of the patient’s behavioral healthcare journey using aptihealth’s platform
• Complete on-site diagnostic interview for patients on day of discharge.  Assess each patient’s unique condition, combining data from medical/mental health diagnoses and personal interviews
• Quickly become proficient in aptihealth technology, tools, and workflows
• Document outreach and related notes in the aptihealth platform and in the partner EMR, where applicable
• Troubleshoot issues with patient referrals

Measures of Success

• Meet with key individuals within the hospital to establish and secure a pipeline of patient referrals
• Ability to prioritize and organize daily workloads to ensure patients are finding the care they need in a timely manner
• Effectively connect patients to aptihealth care by ensuring smooth transition from hospital to referral, registration, and diagnostic interview
• Facilitate diagnostic interviews on site for patients when clinically appropriate to reduce barriers and increase patient engagement
• Apply expert knowledge of aptihealth’s platform, workflows, and market nuances to assist patients in their journey to care
• Commitment to meet standardized expectations for Clinical Care Navigators through established performance metrics which includes growth and volume benchmarking

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

• Comprehensive Medical, Dental, and Vision plans available
• Paid Time off, Sick Time and Paid Company Holidays
• 401k Retirement Savings Program with 2% Company matching
• Voluntary Life Insurance
• Employee Assistant Program (EAP)
• Annual business-related expenses stipend
• Competitive Salary

Work Location: On-site at Albany Medical Center, 43 New Scotland Ave, Albany, NY 12208

The target base hourly range for this position is $33.65 - $39.42, and is part of a competitive total rewards package including benefits and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by several factors including experience, location, internal pay equity, and other relevant business considerations.  

Travel
Travel between Albany Medical Center and the Saratoga Springs, NY office or other hospital systems in the Capital District.

About aptihealth
aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost.

At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, products and community. aptihealth is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us.

To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our employees or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.

For more information, please visit www.aptihealth.com

aptihealth, inc.
268 Broadway, Suite 101
Saratoga Springs, NY 12866