AVP, Claims Support

The AVP, Claims Support at Argo Group is responsible for strategically managing a team of Claims Support Supervisors and ensuring efficient claims processing across various functions, including workers’ compensation and property claims. This role includes driving continuous improvement initiatives, mentoring staff, and supporting the AVP, National Claims Operations in operational planning to enhance performance.

To qualify for the AVP, Claims Support role at Argo Group, candidates should possess a Bachelor’s degree and at least seven years of experience in claims support functions, including a minimum of five years in a leadership capacity. Strong negotiation skills, a commitment to talent development, and proficiency in business software are also essential.

Argo Group is committed to employee development, particularly in the AVP, Claims Support position. This includes conducting Development Reviews, offering continuous training opportunities, and fostering an environment where employees can pursue ongoing education and professional growth, thereby realizing their full potential.

Argo Group stands out as a unique workplace due to its flat organizational structure that fosters close interaction with senior management. The culture encourages creative solutions, values diverse perspectives, and rewards innovative ideas, making it an ideal environment for an AVP, Claims Support to thrive and make impactful contributions.

The work environment at Argo Group for the AVP, Claims Support role is collaborative and inclusive. Employees work together in the office five days a week, which strengthens team connections and culture. The company places a high value on mutual respect, innovation, and accountability, creating a positive atmosphere for all team members.

In answering this question, consider highlighting specific examples of your previous leadership roles. Discuss how you managed your teams, the initiatives you implemented for improvement, and the outcomes achieved under your leadership. Use metrics to demonstrate success.

When responding to this question, mention techniques such as establishing clear goals, using project management tools, and creating timelines. Illustrate your ability to maintain focus on critical tasks, delegate effectively, and adjust priorities as needed to ensure all projects are successful.

Discuss methodologies you’ve implemented, such as Lean or Six Sigma, and provide examples of specific improvements you’ve made in past roles. Highlight your data-driven approach to identify areas for enhancement and how you involve your team in the process to foster a culture of continuous improvement.

In your answer, emphasize the importance of open communication. Describe your approach to conflict resolution, including listening to all parties involved, facilitating discussions, and working towards a compromise that aligns with company goals and maintains team morale.

Focus on your philosophy regarding talent development. Talk about the importance of individual growth and how you’ve implemented programs such as one-on-one coaching, personalized development plans, and opportunities for continuing education to support your team’s professional advancement.

Explain how you instill a customer-centric culture within your team by setting expectations for service quality, providing training on customer engagement, and utilizing feedback to constantly refine your processes. Share examples of successful customer interactions from your past.

Select a specific example from your work history that showcases your problem-solving abilities. Describe the initiative, your role in its execution, and the measurable outcomes that resulted. This will demonstrate your proactive nature and focus on results.

Discuss the tools and metrics you utilize for performance evaluation, such as KPIs, regular reviews, and customer satisfaction surveys. Emphasize how you share feedback with your team and adjust strategies to enhance overall performance.

Talk about your ability to stay informed about trends and changes within the insurance industry. Describe how you adapt your team's strategies to align with market demands and the importance of flexibility in claims operations.

Use this opportunity to express your passion for helping others and the satisfaction that comes from solving complex problems. Share personal motivations, experiences, or stories that illustrate why you find the claims support field fulfilling and rewarding.