Assistant Manager, Store/Kiosk

As an Assistant Manager at AT&T in Wilton, NY, your key responsibilities include overseeing store operations, assisting with merchandising, managing a team of retail sales consultants, and ensuring superior customer service. You will support the store manager in meeting sales targets and contribute to product launches, all while leading your team to excel in sales and service.

To become an Assistant Manager at AT&T in Wilton, NY, candidates typically require at least three years of sales or customer experience in telecommunications along with prior management experience. Strong communication skills, proactive problem-solving abilities, and familiarity with wireless terminology are also essential for success in this role.

The salary range for an Assistant Manager at AT&T in Wilton, NY, is between $47,500 and $71,300 annually, complemented with up to $18,000 in yearly commissions, contingent on achieving sales goals. Your specific starting salary can vary based on experience and qualifications.

AT&T provides comprehensive, best-in-class training for Assistant Managers in Wilton, NY, designed to prepare you for leadership success. This training focuses on enhancing your leadership skills, retail management expertise, and understanding of AT&T products and services.

At AT&T in Wilton, NY, Assistant Managers enjoy a robust benefits package, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, generous paid time off, and employee discounts on AT&T products and services, enhancing your work-life balance.

Motivation stems from understanding each team member's strengths and aspirations. I leverage open communication to inspire my team and create a collaborative environment where they feel valued. Sharing sales successes and encouraging personal growth is essential to keep everyone engaged.

My leadership style is inclusive and empowering. I believe in leading by example, providing support while also allowing my team members to take ownership of their roles. This fosters accountability and encourages innovation among my staff.

Handling difficult customers requires patience and empathy. I would actively listen to the customer's concerns, express understanding, and work collaboratively with them to reach a satisfactory resolution while ensuring to follow the company’s policies.

With over three years in the telecommunications industry and prior management experience, I’ve developed strong team leadership skills and a deep understanding of customer needs. This background equips me to contribute effectively as an Assistant Manager at AT&T.

I would analyze sales trends, engage the team in setting achievable goals, and implement targeted promotional strategies. Regular training sessions would help ensure the team is equipped with the latest product knowledge and sales techniques.

Prioritizing tasks in a busy environment involves assessing immediate needs, like customer service demands, and balancing them with longer-term goals, like team development and inventory management. I often make use of checklists and delegate responsibilities to ensure efficiency.

Teamwork is crucial in retail because it leads to better customer experiences. By collaborating effectively, team members can support each other, share knowledge, and address customer needs promptly, which ultimately drives sales and satisfaction.

I believe in having open, honest conversations with underperforming team members. Identifying the root causes and providing constructive feedback along with actionable development plans helps them improve and regain their motivation.

Product knowledge is the foundation of effective sales in retail. It empowers teams to confidently engage customers, answer their questions, and offer solutions tailored to their needs, which enhances customer trust and loyalty.

I am passionate about technology and customer service, and working at AT&T as an Assistant Manager aligns perfectly with my career goals. I admire the company’s commitment to innovation and would love to be part of a dynamic team that transforms customer experiences.