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Host/ess

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Company Description

Inspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially-commissioned series of mysterious and moody old world still lives sprinkled throughout the foyer and lounge, the scene at The Vanderbilt is crackling with coastal curiosities and alluring eccentricities waiting to be discovered.

Job Description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
Resolve guest complaints promptly to ensure satisfaction.
Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Qualifications

Prior experience in customer service or hospitality, preferably in a high-end setting.
Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
Must be of minimum age to serve alcohol.
Flexibility to work a variable schedule, including weekends and holidays.
Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Auberge Resorts Glassdoor Company Review

3.5

Auberge Resorts DE&I Review

3.68

CEO of Auberge Resorts

Mark Harmon

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Average salary estimate

$37500 / YEARLY (est.)

min

max

$30000K

$45000K

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What You Should Know About Host/ess, Auberge Resorts

At The Vanderbilt, we believe that every guest experience begins with a warm welcome, and that’s where our fantastic Host/ess comes in! Located at 41 Mary St, Newport, RI, our restaurant is a buzzing social hub inspired by the historic charm of Alfred Gwynne Vanderbilt’s mansion. As a Host/ess, you’ll play an essential role in creating an inviting environment for all our guests, ensuring they feel right at home from the moment they step through our doors. On a typical day, you will greet guests with a genuine smile, manage their seating preferences with finesse, and handle reservations to ensure a smooth dining experience. Communication is key, and you’ll be the bridge between our guests and the restaurant team, working closely with our servers to optimize seating arrangements and maintain a cheerful atmosphere. Your organization skills will shine as you keep records up-to-date and ensure our menus and wine lists are always fresh. We’re looking for someone with a passion for hospitality, excellent customer service experience, and a knack for making others feel welcome. If you’re a friendly, detail-oriented individual who thrives in a fast-paced environment, we encourage you to join our Auberge family at The Vanderbilt and help us create memorable experiences for our guests!

Frequently Asked Questions (FAQs) for Host/ess Role at Auberge Resorts

What are the responsibilities of a Host/ess at The Vanderbilt?

As a Host/ess at The Vanderbilt, key responsibilities include warmly greeting guests, managing reservations, seating arrangements, and coordinating with restaurant staff. You will also assist with maintaining cleanliness and organization at the host station, as well as handle guest inquiries and complaints professionally.