Restaurant General Manager / Director of Outlets

As a Restaurant General Manager at Mayflower Inn & Spa, you will oversee all restaurant operations, ensuring exceptional service and culinary excellence. Your duties will include leading a team of restaurant managers, collaborating with the culinary staff to enhance menu offerings, developing comprehensive strategies for service improvement, and cultivating relationships with vendors for quality ingredients. Your leadership will impact guest satisfaction and team performance significantly.

To be considered for the Restaurant General Manager position at Mayflower Inn & Spa, candidates should possess significant experience in senior restaurant management roles, preferably in multi-outlet environments. Strong leadership, team management skills, and in-depth knowledge of restaurant operations and culinary trends are crucial. Additionally, familiarity with the luxury hospitality sector is preferred to uphold the high standards we represent.

The Mayflower Inn & Spa is committed to supporting the professional growth of its employees. The Restaurant General Manager position offers opportunities for career advancement and various resources for continued education, such as tuition reimbursement programs. Furthermore, team members benefit from task force opportunities that encourage skill development and cross-functional collaboration within the Auberge Resorts Collection.

The culture at Mayflower Inn & Spa prioritizes collaboration, excellence, and creativity. As the Restaurant General Manager, you will work in a supportive environment that values your contributions and encourages innovation in service and culinary offerings. We believe that our team members’ well-being directly impacts guest experiences, and we strive to create a positive and motivating atmosphere.

A Restaurant General Manager at Mayflower Inn & Spa enjoys a competitive benefits package, including medical, dental, and vision plans, flexible spending accounts, paid time off, retirement savings with company match, and discounts on stays at our resorts. Additionally, unique benefits such as career growth opportunities, wellness programs, and various voluntary plans support the overall well-being of our team members.

Answering this question effectively requires demonstrating your leadership skills and conflict resolution strategies. You might say you prefer to address conflicts directly and personally, ensuring that all parties feel heard and valued. Emphasize your willingness to mediate discussions and foster a positive environment where team collaboration is prioritized.

In your response, highlight specific instances where your input led to improved menu offerings or enhanced revenue. Discuss your process for collaborating with chefs, considering customer feedback, and analyzing market trends to curate a menu that resonates with guests while maintaining high standards of quality and presentation.

To answer this question, focus on data-driven decision-making and personalizing the guest experience. Talk about obtaining feedback through surveys, observing dining patterns, and using that information to enhance service and offerings. Stress the importance of training staff to create memorable experiences and cultivate repeated visits.

Emphasize your background in building strong vendor partnerships by sharing specific examples. Explain your commitment to ensuring quality and consistency by communicating your expectations clearly and fostering collaborative relationships with vendors to create mutual benefits.

Discuss your approach to key performance indicators such as food cost percentage, labor cost, and overall profitability. Explain how you utilize financial data to make informed decisions on menu pricing and resource allocations to maintain a thriving restaurant environment.

Provide a clear narrative detailing the circumstances around the change, the stakeholders involved, and the steps you took to gain buy-in from your team. Highlight how you communicated the benefits of the change and your follow-up actions to ensure a smooth transition.

Show your passion for continuous learning by discussing your methods for staying informed. Mention attending industry workshops, following food magazines, and networking with other industry professionals, ensuring that you bring innovative ideas and trends back to your restaurant.

Articulate your vision of a successful dining experience, where guests feel welcomed, valued, and satisfied. Discuss the importance of attentive service, delicious food, a pleasant ambiance, and your strategies in getting these elements aligned to facilitate such experiences.

Discuss the value of strong communication, mutual respect, and a shared passion for hospitality. Highlight how you actively work to build camaraderie, encourage professional growth, and celebrate successes within your team to create a highly motivated workforce.

Explain your hands-on training approach and the importance of initial onboarding and ongoing training opportunities. Discuss mentorship practices and how you create a culture of open feedback to continuously improve skills and service levels within your team.