Full-Time Front Desk Agent- DoubleTree by Hilton McLean Tysons, Weekly Pay

As a Full-Time Front Desk Agent at DoubleTree by Hilton McLean Tysons, your primary responsibilities include providing exceptional guest service, processing check-ins and check-outs, handling reservations, and ensuring that guests’ needs are met promptly and professionally. Your role also involves monitoring room availability, assisting with guest inquiries about hotel amenities and local attractions, and collaborating with your colleagues to create a seamless guest experience.

To qualify for the Full-Time Front Desk Agent position at DoubleTree by Hilton McLean Tysons, you need a high school diploma or GED and at least one year of guest service experience, ideally in a hospitality setting. Excellent verbal communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment are essential. Physical requirements include being able to lift, push, and pull up to 75 pounds occasionally.

Front Desk Agents at DoubleTree by Hilton McLean Tysons receive a comprehensive benefits package including premium healthcare insurance, a 401(k) plan with company match, generous paid time off, hotel discounts, and education reimbursement. These benefits are designed to support your personal and professional growth, making it an attractive place to build a career in hospitality!

The work environment for Front Desk Agents at DoubleTree by Hilton McLean Tysons is dynamic and supportive. As part of the B. F. Saul Company Hospitality Group team, you will find a culture focused on collaboration and excellence in guest service. You'll have opportunities for career advancement, engage in team-oriented tasks, and work in a fast-paced setting that encourages professional development and personal growth.

For success as a Full-Time Front Desk Agent at DoubleTree by Hilton McLean Tysons, key skills include strong verbal communication, exceptional customer service capabilities, multitasking efficiency, and a detail-oriented mindset. Being able to work collaboratively with a team and maintaining a friendly demeanor under pressure will also help you thrive in this rewarding hospitality role.

In handling a difficult guest situation, I would first remain calm and listen to the guest's concerns with empathy. Then, I would reassure them that I am here to help and would proceed to identify a solution that meets their needs while adhering to the hotel's policies. Promptly following up to ensure their satisfaction would be important to restore their confidence in our service.

The most important aspect of customer service is the ability to listen attentively to guests and understand their needs. Effective communication and genuine care can significantly enhance their experience, leading to higher satisfaction and loyalty.

To stay organized during busy times, I prioritize my tasks based on urgency, utilize checklists, and maintain clear communication with teammates. Implementing a system to process requests efficiently helps ensure that guest needs are met promptly, even during peak periods.

I would promote hotel amenities by engaging guests in conversation and being knowledgeable about what we offer. Using subtle upselling techniques while checking in, like highlighting a particularly popular feature, can entice guests to enjoy more of what the hotel provides.

While I may have varying levels of experience with different hotel management software, I am quick to adapt and learn new systems. For example, my experience with OnQ has equipped me to efficiently manage bookings, check-in/check-out processes, and handle inquiries that require software navigation.

To ensure a guest has a positive first impression, I would greet them warmly, provide a sincere welcome, and ensure a swift check-in process. Additionally, offering assistance with their luggage or inquiries about local attractions can enhance their arrival experience.

I handle stress in fast-paced environments by staying organized, taking deep breaths during busy moments, and maintaining a positive attitude. Remaining focused on finding solutions rather than worrying helps me navigate stressful situations effectively.

Teamwork in a hotel setting means collaborating with colleagues across all departments to create a seamless guest experience. It involves open communication, supporting one another, and working harmoniously to meet shared goals, which ultimately enhances guest satisfaction.

I would approach upselling with enthusiasm and genuine interest in helping guests enhance their stay. By understanding the guest's needs and preferences during check-in, I could suggest suitable upgrades or amenities that align with their interests.

I am passionate about the hospitality industry and believe DoubleTree by Hilton McLean Tysons offers a welcoming environment where I can make a real difference in guests' experiences. The company's commitment to excellence and growth aligns perfectly with my career aspirations in hospitality.