Night Auditor ($20/hr) - The Watermark Hotel

As a Night Auditor at The Watermark Hotel, your main responsibilities will include balancing all revenue sources, completing daily financial reports, and serving as the manager-on-duty during the overnight shift. You'll also assist guests with check-ins, check-outs, and special requests, ensuring that they receive the highest level of service while adhering to the B. F. Saul Company Hospitality Group’s standards.

To qualify for the Night Auditor position at The Watermark Hotel, you will need a high school diploma or GED and at least two years of guest service experience, ideally in a hospitality setting. While prior night audit or accounting experience is preferred, strong computer knowledge, excellent communication skills, and attention to detail are essential for success in this role.

The work environment for a Night Auditor at The Watermark Hotel is dynamic and engaging. You will work independently during the night shift and interact with guests from various backgrounds. The hotel prides itself on maintaining a clean and safe work area, following strict protocols and procedures to ensure guest safety and satisfaction.

Night Auditors at The Watermark Hotel enjoy a comprehensive benefits package that includes health, dental, and vision insurance, short and long-term disability coverage, a 401(k) retirement program, and tuition reimbursement. Additionally, team members benefit from discounted room rates, complimentary stays, and opportunities for performance appraisals and annual team events.

The Night Auditor role significantly contributes to guest satisfaction by ensuring that all financial aspects of the hotel operations are smoothly managed during the overnight shift, which helps maintain efficiency for guests. By providing exemplary customer service and being knowledgeable about the hotel and local attractions, you will enhance the guest experience and ensure that all requests are handled professionally.

Highlight any specific experiences you have with balancing financial reports, detailing the types of reports you have handled and the methods used for accuracy. Emphasize your attention to detail and how you ensure compliance with hotel procedures.

Addressing guest complaints is crucial, so explain your approach to listening actively to the guest's concerns, empathizing with their situation, and offering practical solutions. Mention any company procedures you would follow to resolve the issue promptly.

Discuss your organizational skills and how you prioritize tasks. Describe specific tools or techniques you use to plan your workload effectively, especially during busy periods.

Explain your familiarity with hotel security protocols and emergency procedures. Mention how you keep a vigilant eye on the property, check security cameras, and respond quickly to any issues that arise to ensure guest safety.

Provide a real-life example where you had to use your judgment to make a decision, detailing the context, your thought process, and the outcome. Highlight the importance of maintaining guest satisfaction in your decision-making.

Discuss the significance of anticipating guest needs and creating a welcoming atmosphere. Emphasize the balance between efficiency and friendliness to ensure each guest feels valued during their stay.

Talk about techniques you use to maintain energy and focus, such as staying organized, taking short breaks, and engaging with guests to keep the night enjoyable and productive.

Detail your experience in promoting additional services or upselling room types. Share examples of how you would identify opportunities to enhance guest stays, such as offering room upgrades or informing guests about hotel amenities.

Discuss the importance of following cash handling protocols and how you keep detailed records of transactions. Share your understanding of the methods used to prevent discrepancies and control funds efficiently.

Explain your approach to stress management, including time management skills, delegating tasks when necessary, and maintaining a positive outlook even during peak periods.