Technical Sales Engineer - job 1 of 2

As a Technical Sales Engineer at Bosch, your primary responsibilities include providing detailed technical support to customers, collaborating with Account and Product Managers to prepare accurate technical quotations, and showcasing your expertise at industry events. You will also drive business development by identifying new opportunities and nurturing strong customer relationships. Your role will be pivotal in ensuring seamless project implementation and customer satisfaction throughout the lifecycle of our Public Address and Voice Alarm systems.

To qualify for the Technical Sales Engineer role at Bosch, candidates should have experience in professional audio, electronics, fire, evacuation, or security industries that comply with EN54 standards. A willingness to travel internationally is necessary, along with a fluent command of English. The ideal candidate is professional, proactive, and demonstrates a commercial mindset.

At Bosch, a Technical Sales Engineer offers extensive technical support, which includes face-to-face and virtual interactions with customers. You will prepare product specifications, technical configurations, and system designs tailored to meet specific customer requirements, ensuring that clients receive the best possible solutions. Your expert guidance will help clients understand complex products and facilitate successful project outcomes.

Yes, Bosch is committed to your professional growth and offers continuous, industry-leading education and training opportunities for the Technical Sales Engineer position. This ensures that you remain at the forefront of the latest technologies and best practices, empowering you to provide exceptional service and support to our customers.

At Bosch, Technical Sales Engineers enjoy a range of benefits, including a competitive salary based on experience, 38 days of leave, and an award-winning pension scheme. You will receive access to a laptop and iPhone with excellent software support, along with exclusive discounts on Bosch products. The work environment focuses on quality and employee well-being, making it an enriching place to build your career.

When providing technical support, I prioritize understanding the customer's specific needs through effective communication. My approach is to actively listen, ask clarifying questions, and then tailor my support to ensure they receive the right information and solutions. I also document interactions to maintain a clear record and follow up as needed.

I stay updated by actively participating in industry events, subscribing to relevant publications, and engaging in continuous education opportunities provided by my employer. Furthermore, I network with professionals in the field, which allows me to exchange insights and learn about new developments that could benefit my customers.

In one instance, a customer was frustrated with a delayed product delivery. I listened patiently and expressed empathy for their situation. Then, I coordinated with our logistics team to expedite the shipping process while keeping the customer informed. This transparency reassured them, and they appreciated the effort, leading to a strengthened relationship.

I utilize a combination of market analysis, customer feedback, and networking. By keeping track of industry trends and attending trade events, I gain insights into potential gaps in the market. Collaborating closely with Account Managers also helps me identify customer needs and tailor our offerings to capture new business opportunities.

I believe in using simple analogies and breaking down complex terms into relatable language when explaining technical concepts to non-technical stakeholders. Visual aids, like diagrams, can also be very effective in clarifying ideas. My goal is to ensure they understand the benefits without overwhelming them with technical jargon.

In my previous role, I frequently created product specifications and technical configurations based on client requirements. I gathered inputs through discussions with clients and collaborated with engineers to ensure I understood not only the specifications but also how they align with our product capabilities.

I prioritize my tasks based on deadlines and the level of impact each project has on customer satisfaction and business goals. Using tools like project management software helps me keep track of progress and deadlines, allowing me to allocate my time and resources effectively.

Customer feedback is invaluable; it informs how I tailor solutions and improve our offerings. I actively solicit feedback during and after projects, which not only helps me address immediate concerns but also uncovers opportunities for future sales and strengthens customer loyalty.

Collaboration with cross-functional teams is essential in my role as a Technical Sales Engineer. I work closely with Account Managers, Product Managers, and technical teams to align our strategies and ensure that customer projects are executed smoothly, meeting both technical specifications and customer expectations.

If a customer's expectations were not met, I would first acknowledge the issue and gather details about their concerns. Open communication is key; I would discuss possible solutions and work collaboratively with them to address the problem. It's vital to ensure they feel valued and that we are committed to resolving their issue.