Leisure Travel Advisor

As a Leisure Travel Advisor at Boscov’s Travel, your primary responsibilities will include assisting customers with planning and booking their travel arrangements. This involves making domestic and international travel arrangements for clients, managing relationships with key travel vendors, and supporting the travel team with day-to-day operations. With your expertise and personal travel experiences, you will ensure that clients receive the best options tailored to their needs.

To qualify for the Leisure Travel Advisor position at Boscov’s Travel, you should ideally have at least two years of leisure travel selling experience. Familiarity with air travel booking systems, such as Sabre, is a plus, but we also welcome individuals who may not have direct experience but are eager to learn. A passion for travel and helping others is essential for success in this role.

Boscov’s Travel is committed to supporting its Leisure Travel Advisors through comprehensive training and development opportunities. In addition to a competitive salary and benefits package, including medical, dental, and paid vacations, advisors benefit from a team-oriented environment where collaboration and knowledge sharing are encouraged. This ensures that everyone is set up for success in providing excellent customer service.

As a Leisure Travel Advisor at Boscov’s Travel, you will enjoy a generous compensation and benefits package, including a competitive starting salary, weekly pay, and a comprehensive benefits plan that covers medical and dental. Additionally, you'll receive paid vacations and personal days, ensuring you also have time to recharge and travel yourself. Enjoy exclusive employee discounts on travel and shopping within Boscov’s department store.

While previous travel industry experience is preferred for the Leisure Travel Advisor role at Boscov’s Travel, we understand that determination and a passion for travel can also lead to success. We are open to training motivated individuals who may have a background in sales or customer service, so if you love helping others create special travel experiences, we encourage you to apply!

Start by actively listening to the customer's concerns without interrupting. Acknowledge their feelings and express empathy. Then, ask clarifying questions to pinpoint the exact issue and offer constructive solutions. Highlight your commitment to ensuring customer satisfaction and use this as an opportunity to showcase your problem-solving skills.

Discuss any previous experience with booking systems like Sabre or others, explaining how you used them to make bookings and manage travel arrangements. If you lack direct experience, mention your enthusiasm for learning new software and any relevant skills in technology and organization that would help you adapt quickly.

I prioritize understanding the client's preferences, budget, and travel goals. Key factors include the destination, type of travel (leisure, business, adventure), and special requests like dietary needs or accessibility requirements. Additionally, I consider the best flight connections, accommodations, and local attractions to create a memorable experience.

I regularly read travel publications, follow industry blogs, and participate in webinars or networking events to stay informed about the latest trends, destinations, and travel regulations. Engaging with travel professional communities helps me gather insights that can benefit my clients.

Share a specific instance where you went above and beyond for a customer, perhaps by providing additional support or finding them a special deal. Highlight the steps you took, the outcome, and how it contributed to customer loyalty or satisfaction, demonstrating your commitment to outstanding service.

Key qualities include excellent communication skills, a passion for travel, strong organizational abilities, and adaptability. Being customer-focused, personable, and detail-oriented is crucial for providing personalized travel experiences and handling any unforeseen issues that may arise.

I would prioritize requests based on urgency and complexity, maintaining clear communication with clients regarding timelines. Utilizing organizational tools to track all bookings ensures that I stay on top of tasks without compromising quality, and being proactive in addressing issues helps keep clients informed.

Outline how you discovered the error and the immediate steps you took to rectify it, such as contacting vendors to resolve the issue and keeping the customer informed throughout the process. Focus on how your problem-solving skills and communication led to a satisfactory resolution.

Express your passion for travel and helping others create unforgettable memories. Emphasize Boscov’s Travel's reputation in the industry, and how their values align with your own regarding customer service and professionalism. Mention your excitement about being part of a team that has such a meaningful impact on clients’ lives.

If I were unfamiliar with a destination, I would conduct thorough research, reviewing credible travel guides and resources to gather insights. I would also leverage my network of colleagues and industry contacts who may have experience in that area, ensuring I provide accurate and valuable information to the client.