Applications Specialist

The Applications Specialist administers the Siebel application, understanding process flows, application rules, database structure. Responsibilities include identifying and creating cases for enhancements or defects, communicating requirements to programmers, writing test scripts, conducting UAT testing, and participating in deployments.

Essential Functions:

• Efficiently monitors and responds to the Siebel Support inbox. Identifies, documents, and resolves technical issues, including complex phone connectivity problems. Conducts investigations, manages CRM process flows, data conversion, and technical inquiries
• Supports User Acceptance Testing for monthly deployments by testing defects and enhancements and promoting cases to the production environment.
• Oversees administrative tasks for Contact Center database applications, including Siebel, Computer Telephony Integration (CTI), Eloqua, Webex Engage, Oracle Right Now, and Carnival Dash. Supports Siebel application by executing database transfers, initiating training transfers, and decommissioning database access upon separation or promotion.
• Supports Siebel training initiatives and presentations as needed.

Qualifications:

• Associate’s degree in information technology, or a related field required 
• A minimum of 1 year of experience in application process flows or a similar position
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) and other relevant technologies essential for this role
• Experience with SQL, SAS, Siebel CRM

Knowledge, Skills & Abilities:

• Industry Knowledge: Basic knowledge and understanding of the fundamental concepts, processes, trends and terminology related to database analysis. 
• Analytical and Problem-Solving: Good business judgment, troubleshooting, analysis, problem-solving, and decision-making skills 
• Communication: Good verbal and written communication skills for engaging with stakeholders and explaining concepts to both technical and non-technical stakeholders. 
• Prioritization: Ability to identify, prioritize, and articulate initiatives. 
• Cross-Functional Collaboration: Ability to work independently and with diverse teams to build consensus and achieve common goals. Compliance and Legal: Comprehensive understanding of company policies and procedures, relevant laws, regulations, and compliance requirements. 
• Motivation: Inner drive to achieve goals and maintain a positive attitude 
• Social Skills: Proficient in building relationships and networks and navigating social complexities in the workplace. 
• Standard Position-related Skills: Good organizational, interpersonal, critical thinking, innovative reasoning, time management, and adaptability skills to effectively manage changing priorities with a high level of quality.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel: 0-25% of shipboard and shoreside travel

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 

This position is classified as “remote.”  As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration.  Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas.  If the search is extended past those areas, candidates must be located in one of the following U.S. states:  FL, GA, TX and NC 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site wellness center at our Miami campus 

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