Lead Community Manager North America

The Lead Community Manager North America at Celonis is tasked with building and nurturing a vibrant community across various segments including customers, partners, and academic institutions. Responsibilities include developing online and offline engagement strategies, driving participation in community activities, creating relevant content, and collaborating closely with internal teams to align community initiatives with business objectives.

To be successful as the Lead Community Manager North America at Celonis, candidates should ideally possess over 7 years of experience in customer or partner-facing roles, particularly in tech or SaaS environments. A degree in marketing, communications, or a related field is preferred. Additionally, strong strategic thinking, collaboration skills, and a passion for community building are crucial for this role.

The Lead Community Manager supports community engagement at Celonis by executing a regional community plan that aligns with business goals. They foster regional user communities, provide resources for enhanced engagement, create programs that encourage knowledge sharing, and support both regional and global events to drive interaction among community members.

The Lead Community Manager North America plays a critical role in customer success by ensuring a unified community experience. By building a supportive community that shares best practices and success stories, they help customers better utilize the Celonis platform, ultimately driving value and enhancing customer satisfaction and retention.

As a Lead Community Manager at Celonis, you can look forward to a range of benefits including competitive compensation packages, opportunities for personal growth, clear career paths, and support for physical and mental well-being. Additionally, you’ll work within a diverse and inclusive environment that fosters innovation and autonomy.

When discussing your experience, highlight specific community initiatives you have led, the strategies you used to engage members, and any measurable outcomes. Share examples of how you built relationships, fostered participation, and addressed challenges, as these will showcase your capabilities relevant to the Lead Community Manager role at Celonis.

Discuss your approach to community engagement, emphasizing both online and offline strategies. Explain how you would leverage events, forums, and social media to foster interaction and knowledge sharing among community members. Providing examples from your past experiences will add credibility.

Illustrate your strategic thinking by outlining how you would assess business goals and translate those into community activities. Demonstrate your understanding of stakeholder management and collaboration with other teams as you articulate how to drive synergy between community engagement and company objectives.

Share a concrete example where your leadership led to a successful community project. Detail the project’s goals, the steps you took to implement it, the results achieved, and what you learned from the experience. This will demonstrate your effectiveness in a Lead Community Manager role.

Emphasize your communication strategy, focusing on how you would use various channels to keep members informed and engaged. Discuss the importance of creating a welcoming environment for feedback and how this can enhance community collaboration.

Discuss the various tools or platforms you have used for community management, outlining their features and benefits. This may include social media management tools, community forums, or content management systems, and how these align with creating engaging community experiences.

Explain your conflict resolution strategy, emphasizing active listening, understanding differing perspectives, and taking constructive action. Highlight your commitment to fostering a positive community atmosphere while addressing issues effectively.

Articulate your understanding of how community engagement contributes to customer success. Discuss the power of peer-to-peer support, knowledge sharing, and collaboration, highlighting the impact on customer retention and satisfaction.

Outline specific metrics you would use to assess community engagement, such as participation rates, member feedback, or successful knowledge sharing. Discuss how this data would inform future strategies and enhance community management practices.

Share your motivation by linking your passion for community building with Celonis’s mission and values. Explain how this role aligns with your career aspirations and how you see yourself contributing to and thriving within the company culture.