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Collections Specialist

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We are looking for friendly and energetic Collections Specialist who have the qualifications and skillsets that match today's opportunity. This position offers competitive pay and works within our Asset Quality team to manage and monitor the Bank’s delinquency portfolio while supplying creative solutions in a rapidly growing and changing commercial lending environment. The Collections Specialist requires effective communication with Borrowers and Customers to meet collection goals. In addition to having expert communication skills, the ideal candidate must possess strong organizational, problem-solving, and critical thinking skills.

Essential Job Functions:

Collections and collection management:

Perform inbound and outbound collections-based phone calls at high volumes.
Consult with Borrowers regarding past due accounts.
Process Borrower payments and organize payment arrangements.
Prepare payment demand notices.
Order periodic site inspections.

Use of Microsoft Excel to update delinquency reports and other various reports as needed.
Identify and recommend deteriorating loan files for movement to liquidation status.
Collateral maintenance and analysis.
Tax payment monitoring and resolution.
Entity alert notifications and resolution.
Vendor payment processing.
Post-default tasks as assigned.
Other tasks as needed and assigned, including, but not limited to:

Mail processing and distribution.
Bankruptcy activity.
Liquidation activity.
Small Business Administration activity.

Extensive Collections experience.
College education preferred.
Detail oriented and possess excellent interpersonal, organizational, and communication (verbal and written) skills.
Ability to problem solve and work independently.
Self-starter with the ability to thrive in a deadline-driven environment.
Strong technical skills, including but not limited to, Microsoft Office suite, web-based applications, and SharePoint/OneDrive.
Preferred knowledge of banking/lending policies, procedures, rules, and regulations.
Ability to learn quickly, adapt to new processes, and work in a collaborative environment.
Ability to establish and maintain effective work relationships.

Medical, dental, vision
401(k) with employer match
Life and long-term disability coverage
HSA and FSA plans
Holidays and paid time off requests
Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)

Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2024! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.

Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws.

Physical and Other Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English.

Work Model: The employee in this position will work either a fully Onsite, or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions.

Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office – department and job requirements will determine eligibility.

Average salary estimate

$57500 / YEARLY (est.)

min

max

$50000K

$65000K

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What You Should Know About Collections Specialist, Celtic Bank

Are you a friendly and energetic Collections Specialist looking for your next opportunity? At Celtic Bank, we are excited to welcome someone like you to our Asset Quality team! In this role, you'll engage dynamically with Borrowers and Customers to manage and monitor the Bank’s delinquency portfolio. Your day-to-day will involve making both inbound and outbound calls to consult on past-due accounts, processing payments, and organizing payment arrangements. We are looking for someone who excels at effective communication, has strong organizational skills, and sharp problem-solving abilities. Your analytical mindset will come in handy when preparing detailed reports and identifying loan files that need to be moved to liquidation status. You'll also get to utilize your technical expertise with Microsoft Excel and other applications to keep everything running smoothly! At Celtic Bank, we pride ourselves on a collaborative culture that encourages growth, so if you're ready to contribute your extensive collections experience and thrive in a fast-paced environment, we can't wait to hear from you. Plus, with competitive pay, a robust wellness program, and an array of benefits including medical, dental, and generous time off, this is more than just a job – it’s a chance to build a rewarding career with us!

Frequently Asked Questions (FAQs) for Collections Specialist Role at Celtic Bank

What are the primary responsibilities of the Collections Specialist at Celtic Bank?

As a Collections Specialist at Celtic Bank, your primary responsibilities will include managing and monitoring delinquent accounts, performing high-volume inbound and outbound collections calls, consulting with borrowers on past due accounts, and processing payments. Additionally, you'll prepare payment demand notices, order periodic site inspections, and utilize Microsoft Excel for reporting. Your role is crucial in providing solutions in a rapidly changing commercial lending environment.