Community Account Representative

As a Community Account Representative at Comcast, you will be primarily responsible for increasing the subscriber base and product penetration at assigned multi-dwelling properties. Your day-to-day activities will include selling and promoting Comcast's products such as video, high-speed internet, voice, and XFINITY Home, while also ensuring excellent relationships with property management staff. You'll be actively involved in customer acquisition strategies, addressing customer concerns, and attending on-site events for subscriber growth.

To qualify for the Community Account Representative role at Comcast, candidates typically need a Bachelor's Degree or an equivalent combination of coursework and professional experience. Additionally, having 2 to 5 years of relevant work experience is preferred. Strong communication skills, critical thinking, and a customer-focused mindset are essential for success in this role, as they directly relate to building relationships and achieving sales goals.

Community Account Representatives at Comcast receive a base pay, with the opportunity to earn targeted commission based on sales performance. The total target compensation can reach up to $78,000, providing significant upside potential for those who excel in meeting and exceeding their sales targets. Moreover, Comcast offers a comprehensive benefits package to enhance the financial, physical, and emotional well-being of its employees.

Comcast is committed to your success as a Community Account Representative by providing thorough training and ongoing support. You will have access to advanced knowledge of Comcast's products and services, as well as guidance from experienced team members. Additionally, you can leverage various marketing tools and online resources to maximize your performance. The culture of teamwork and innovation will further empower you to achieve your goals.

A typical workday for a Community Account Representative at Comcast involves visiting multi-dwelling units to promote products, engaging in on-site events, and collaborating with property management teams. You’ll manage customer interactions, follow up on inquiries, resolve issues, and strategize ways to attract new subscribers. The role demands flexibility since you may work evenings and weekends to serve customers effectively and achieve your sales objectives.

In your response, emphasize your organizational skills and ability to manage competing tasks effectively. Provide specific examples of how you have utilized prioritization techniques, such as setting goals aligned with sales targets and being proactive in engaging with property staff.

Highlight a specific instance where you successfully sold a product or service. Discuss the strategies you used, how you identified the customer's needs, and the outcome of your efforts. This shows your capability in sales and understanding of customer dynamics.

Explain your approach to handling objections by demonstrating empathy and active listening. Share an example where you turned an objection into an opportunity to better serve the customer’s needs, showcasing your problem-solving and persuasion skills.

Detail your approach to relationship-building, focusing on the importance of communication, trust, and regular engagement. Discuss how you would utilize events and offers to create a win-win scenario for both parties.

Discuss your methods for keeping up with industry trends and Comcast product updates. Mention any resources you use, such as online platforms, newsletters, or training programs, and talk about how this knowledge has helped you in past roles.

Provide insight into what drives you to succeed, whether it's achieving sales targets, helping customers find the right solutions, or contributing to team success. Show how your motivation aligns with the goals and values of Comcast.

Share a specific example that highlights your collaboration skills and how working effectively within a team led to achieving a sales goal. This demonstrates your commitment to team success and understanding of collective efforts.

Explain your approach to customer service, emphasizing active listening, responsiveness, and follow-up strategies. Use examples to illustrate how going above and beyond creates loyal customers and positive experiences.

Discuss various engagement techniques, such as interactive demonstrations, informative discussions, or promotional activities. Share how these techniques impact customer interest and lead to successful conversions.

Describe your process for addressing customer dissatisfaction, focusing on your approach to understanding their concerns, offering solutions, and maintaining professionalism. Highlight the importance of follow-up to ensure resolution and satisfaction.