Product Lead

As a Product Lead at Console, your main responsibilities will include owning the product roadmap and driving product strategy to redefine enterprise operations. You will engage directly with customers to understand their pain points and translate them into product specs. You'll be required to maintain a high-quality bar in product development, work on non-traditional tasks like messaging and documentation, and collaborate closely with your team to push the boundaries of AI innovation.

For the Product Lead position at Console, you need a minimum of 4 years of product experience, including at least 2 years at an early-stage startup. Experience as a founder or one of the first 10 hires at a startup is highly valued. You should demonstrate a strong commitment to understanding customer needs and be equipped with the skills to communicate product specifications effectively. A passion for innovation in AI and the tech industry will set you apart.

Being a Product Lead at Console means you're joining a young, dynamic team that's at the cutting edge of AI technology and enterprise solutions. Unlike larger, more established companies, you'll have the opportunity to influence product development significantly, engage directly with customers, and contribute to a fast-paced, collaborative work environment. Here, your efforts will directly impact product offerings and customer experiences.

Product Leads at Console are offered an attractive package of benefits, including comprehensive health, dental, and vision insurance, unlimited paid time off (PTO), and a 401(k) plan to help you secure your financial future. Additionally, we provide daily lunches in the office, ensuring a great workspace where you can collaborate and grow. Our fast-evolving company structure also creates fantastic opportunities for career growth as we scale.

To thrive as a Product Lead at Console, you should possess strong communication skills, an ability to deeply empathize with customers, and the capability to translate complex problems into actionable product specifications. Familiarity with AI applications is essential, as is the flexibility to engage in various tasks beyond traditional product management roles, including sales and documentation. Being self-directed and adaptable in a rapidly changing environment will also be crucial for your success.

When approaching a product roadmap, I focus on gathering insights from customer feedback and aligning product goals with company objectives. I prioritize features based on their potential impact and user value, ensuring that each item on the roadmap reflects a strategic vision while remaining flexible to adapt as new information arises. Typically, I would involve cross-functional teams to refine the roadmap together.

In a previous role, I led a product that faced unexpected technical challenges. I organized meetings with engineers and stakeholders to directly address the issues. By collecting input from diverse perspectives, we were able to pivot our strategy effectively and ultimately delivered a solution that exceeded customer expectations, showcasing the importance of collaboration and adaptability.

To assess product success, I focus on a combination of quantitative and qualitative metrics such as user engagement rates, customer satisfaction scores, and retention rates. By analyzing these metrics alongside direct user feedback, I can gain a holistic view of how well the product serves our customers and where improvements are needed.

I ensure customer feedback is integrated into product development by establishing regular communication channels, such as surveys, user interviews, and usability testing sessions. Additionally, I advocate for including customer representatives in product discussions, ensuring their voices guide our decisions and innovations at every stage of development.

In my career, I've worked closely with cross-functional teams composed of engineering, design, and marketing. I believe collaboration is crucial, so I foster an open environment where diverse ideas can thrive. By regularly updating the team on product vision and receiving input, we've been able to develop products aligned with market needs and drive successful launches.

Balancing customer needs with business goals involves finding the sweet spot where product features address customer pain points while aligning with our strategic objectives. I prioritize listening to customer feedback and interpreting it through the lens of business needs, enabling both sides to find solutions that drive revenue and provide genuine value to users.

I regularly use tools like Jira for task management, Trello for visual collaboration, and Google Analytics for product usage insights. User feedback tools like Intercom also help me gather qualitative feedback effectively. Combining these tools allows me to manage workflows efficiently while keeping a pulse on how our product serves its users.

When facing disagreements in a team setting, I prioritize open dialogue and constructive feedback. I encourage everyone to express their views while steering the conversation toward a shared goal. Often, I help the team revisit data or customer insights to facilitate a more informed decision, ensuring we balance differing opinions while remaining focused on our product's best interests.

Data play a critical role in my decision-making process. I rely on both qualitative and quantitative data to inform product strategy and feature priorities. By analyzing trends and user behavior, I ensure decisions are data-driven and reflective of customer needs, which ultimately promotes both user satisfaction and business success.

To stay updated with market trends and innovations, I subscribe to industry newsletters, participate in webinars, and actively engage in product management communities online. Networking with fellow professionals and attending relevant conferences also help me stay informed on emerging trends and best practices, which can enhance our product development efforts.