Senior Specialist/Manager, Sales and Account Management (Q-Commerce)

The Senior Specialist/Manager, Sales and Account Management (Q-Commerce) at foodpanda is responsible for driving revenue growth by managing client relationships and developing strategic business partnerships with grocery partners. This role involves analyzing performance metrics, aligning sales with business objectives, and ensuring excellent service for key accounts, all while exploring new revenue opportunities.

Candidates for the Senior Specialist/Manager, Sales and Account Management (Q-Commerce) position at foodpanda should have at least 3 years of experience in a client-facing and sales-oriented relationship management role. Proficiency in both Thai and English is essential, along with proven success in Account Management or B2B sales, preferably in e-commerce, FMCG, or media and advertising.

At foodpanda, the success of the Senior Specialist/Manager, Sales and Account Management (Q-Commerce) is bolstered by a supportive work environment that encourages personal and professional growth. The company offers training, a dynamic atmosphere, and the opportunity to lead initiatives that contribute to both team and individual success.

Essential skills for the Senior Specialist/Manager, Sales and Account Management (Q-Commerce) role at foodpanda include strong communication abilities, relationship-building prowess, analytical skills, and a customer-focused attitude. A consultative sales approach complemented by resilience and the ability to think creatively are also vital for success in this position.

The work culture at foodpanda for the Senior Specialist/Manager, Sales and Account Management (Q-Commerce) role is vibrant and dynamic. You will be part of an international team that values diversity, innovation, and teamwork, all while supported by a company committed to your personal development and career growth.

When handling client relationships, it's crucial to establish trust and maintain open lines of communication. I focus on understanding their business goals, responding promptly to their needs, and offering customized solutions that drive mutual success.

Certainly! In my previous role, I identified a key account that had untapped potential. I tailored our services to meet their needs, resulting in increased sales and a long-lasting partnership that significantly contributed to our revenue growth.

To identify new business opportunities, I conduct thorough market analysis, pay attention to emerging trends, and regularly engage with my existing clients to understand their evolving needs and challenges. This proactive approach helps me uncover areas for growth.

To ensure alignment, I collaborate with internal teams such as marketing and product development. Regular meetings and strategy sessions help us to align our goals, allowing us to present a seamless experience to our clients.

My approach to handling client issues involves active listening and empathy. I prioritize understanding the problem fully and then work collaboratively with the client and our internal teams to find a solution efficiently, ensuring the relationship remains strong.

I find consultative selling techniques to be the most effective. By asking questions and listening to my clients, I can tailor my proposals to meet their specific needs, which often leads to better outcomes and stronger relationships.

In a challenging sales environment, I stay motivated by setting clear, achievable goals and regularly reviewing my progress. Celebrating small wins and learning from setbacks keeps my spirits high and my focus sharp.

I manage competing priorities by using a structured approach to planning and time management. Prioritizing tasks based on urgency and impact, I leverage tools like calendars and project management software to maintain focus and stay organized.

Data analysis plays a crucial role in my sales strategy. By analyzing performance metrics and market trends, I can make informed decisions that enhance my approach, optimize our account management process, and ultimately boost revenue.

I believe the most important aspect of account management is building long-term relationships based on trust and reliability. This foundation enables successful collaboration and allows for more effective upselling and innovation over time.