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Membership Development Executive - Year Round

Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

  • Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
  • Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
  • Subsidized meals at Employee Dining Rooms offered for staff while on shift
  • Subsidized housing options available for seasonal full-time staff
  • Discounts for staff members at restaurants, shops, and service providers in Park City
  • Healthcare options are available for staff members
  • 401k plan with company match

PURPOSE OF POSITION: Deer Valley is setting a new standard in luxury mountain experiences as we embark on the most ambitious expansion in North American ski history. Our commitment to excellence, unparalleled service, and world-class amenities continues to shape the future of mountain living. As part of this transformation, we are seeking a dynamic Membership Development Executive to lead and enhance our private membership experience.

RESPONSIBILITIES:

Membership Experience Development and Product Development

  • Collaborate with the President of Deer Valley, the Deer Valley Senior Leadership team, and Alterra shared services to shape the vision for membership experience, membership amenities, membership programs, community building, product development, physical assets and facilities, partnership initiation fees, and dues.

  • Contribute to the design of a premier, world-class membership offering that aligns with Deer Valley’s reputation for excellence.

  • Integrate with market research to refine the membership experience, product, financials.

Membership Sales & Growth

  • Lead the membership sales process, managing inquiries, tours, applications, and onboarding with a high-touch, concierge-level approach.

  • Partner with the marketing team to create compelling campaigns that showcase the distinct offerings and lifestyle of Deer Valley’s private membership.

  • Develop and implement experiences and forums to attract new members, ensuring alignment with the club community’s values and vision.

  • Manage and refine the membership application and approval process, ensuring an exclusive yet welcoming membership community.

  • Build and nurture meaningful relationships with prospective and existing members through personalized outreach.

Member Communications & Engagement

  • Serve as the primary point of contact for member inquiries, ensuring a high standard of responsiveness and service.

  • Develop and execute effective communication strategies to keep members informed about exclusive events, updates, and resort offerings.

  • Foster an exceptional member experience including curated events, and tailored services that deepen engagement and retention.

  • Potential future opportunity to guide and scale this function to other mountain resorts

QUALIFICATIONS:

  • Master's degree in Business, Marketing, Hospitality, or a related field.

  • Proven success in membership development, luxury sales, or private club management within high-end hospitality or residential communities.

  • Exceptional interpersonal and communication skills, with the ability to establish and nurture strong relationships.

  • Strong understanding of membership pricing models, financial forecasting, and CRM systems.

  • Results-driven mindset with a track record of exceeding membership and engagement targets.

  • Knowledge of luxury market trends, with experience in golf, ski, or leisure industries being a plus.

Join us in shaping the next era of Deer Valley, where extraordinary experiences and world-class hospitality define our future.

Deer Valley Resort is an Equal Opportunity Employer.

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

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What You Should Know About Membership Development Executive - Year Round, Alterra

Are you ready to join an amazing team and lead a transformative membership experience at Deer Valley Resort as a Membership Development Executive? Nestled in the picturesque Wasatch Mountains, Park City, UT, is the perfect backdrop for a career that's as dynamic as it is rewarding. At Deer Valley, we pride ourselves on delivering luxury and unparalleled service, and we're looking for someone who’s passionate about hospitality and community building. In this role, you'll collaborate closely with our Senior Leadership team to shape a premier membership offering, drawing on your expertise in luxury sales and member engagement. You’ll manage the membership sales process with a high-touch, concierge-level approach, making every prospective member feel valued and welcomed. Plus, with ski perks, subsidized meals, and even healthcare options, Deer Valley ensures that our team members enjoy a fantastic work-life balance. Whether you’re creating compelling marketing campaigns or executing curated events, every day will offer a chance to enhance our member experiences and foster lasting relationships. If you’re ready to be a part of a culture that celebrates diversity and camaraderie while setting the standard in the ski and hospitality industry, then we want to hear from you! Embrace the opportunity to grow and shape the future of Deer Valley Resort while enjoying all the perks that come with being part of this incredible community.

Frequently Asked Questions (FAQs) for Membership Development Executive - Year Round Role at Alterra
What are the primary responsibilities of a Membership Development Executive at Deer Valley Resort?

As a Membership Development Executive at Deer Valley Resort, your responsibilities will include leading the membership sales process, collaborating with leadership to enhance the membership experience, and developing compelling marketing campaigns. You will also manage inquiries and onboarding processes while nurturing relationships with members and prospective clients to ensure an exceptional membership experience.

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What qualifications are needed for the Membership Development Executive role at Deer Valley Resort?

To become a Membership Development Executive at Deer Valley Resort, you'll need a Master's degree in Business, Marketing, or Hospitality, along with proven success in membership development or luxury sales. Exceptional interpersonal skills and a solid understanding of membership pricing models are crucial for success in this role.

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How does Deer Valley Resort support its staff members in the Membership Development Executive position?

Deer Valley Resort supports its staff members through various perks such as ski discounts, subsidized meals, and housing options for full-time seasonal staff. Additionally, healthcare options and a 401k plan with company match provide a well-rounded benefits package for the Membership Development Executive.

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What is the expected work environment like for a Membership Development Executive at Deer Valley Resort?

The work environment for a Membership Development Executive at Deer Valley Resort is vibrant and inclusive, set against the backdrop of the stunning Wasatch Mountains in Park City, UT. You’ll collaborate with a diverse group of professionals passionate about providing exceptional service and driving membership engagement within the luxury hospitality space.

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What growth opportunities exist for a Membership Development Executive at Deer Valley Resort?

As a Membership Development Executive at Deer Valley Resort, you'll have significant growth opportunities as you help shape the membership experience. The role may also expand to scale functions to other mountain resorts, allowing you to leverage your expertise in membership development and hospitality across multiple venues.

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Common Interview Questions for Membership Development Executive - Year Round
What experience do you have in membership development or luxury sales?

Share specific examples of your past roles in membership development or luxury sales, emphasizing how you successfully engaged members and exceeded targets. Highlight the strategies you implemented to build strong relationships and how you contributed to the overall member experience.

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How would you approach developing a marketing campaign for Deer Valley Resort's membership programs?

Discuss your process for researching the target audience, developing key messaging that aligns with Deer Valley's luxury positioning, and utilizing various marketing channels for optimal outreach. Highlight any similar campaigns you've executed in the past and their results.

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Can you describe a time you successfully managed member inquiries and improved their experience?

Provide an example that showcases your customer service skills, how you ensured timely responses, and the methods you used to formalize feedback from members to enhance their experiences and satisfaction.

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What strategies do you use to build relationships with potential members?

Discuss how you personalize outreach, utilize CRM systems for data tracking, and the importance of follow-up communications. Use an anecdote to illustrate how these strategies led to successful member recruitment in the past.

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What do you think are key elements of a successful private membership program?

Highlight the importance of exclusivity, member engagement, customized experiences, and strong community involvement. Discuss how these factors can enhance member retention and attract new members.

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How do you handle feedback or criticism from members?

Explain your approach to receiving feedback, emphasizing active listening, the importance of remaining composed, and how you would use the feedback to improve member offerings or services.

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What do you know about Deer Valley Resort's membership offerings?

Conduct thorough research on Deer Valley Resort and articulate what you understand about its unique membership offerings, amenities, and the overall luxury experience that sets it apart from other resorts.

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How do you plan to contribute to the culture at Deer Valley Resort?

Discuss how you appreciate diversity and teamwork, and share specific ways you would contribute positively to the workplace culture, ensuring everyone feels valued and included.

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What are your long-term aspirations in membership development?

Share your career aspirations, explaining how you wish to grow within the membership development field, and how the role at Deer Valley Resort aligns with and can help you achieve those goals.

Join Rise to see the full answer
Why do you want to work at Deer Valley Resort specifically?

Express your enthusiasm for Deer Valley Resort's mission, its commitment to excellence in luxury experiences, and how the collaborative culture aligns with your professional values. Personal anecdotes about skiing or visiting the resort can add authenticity to your answer.

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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 2, 2025

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