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Call Center Sales Rep - Career Growth

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57580 / YEARLY (est.)
min
max
$42560K
$72600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Sales Rep - Career Growth, DISH

At DISH, as a Call Center Sales Rep, you’ll have the exciting opportunity to positively impact customers' lives while driving sales for our incredible range of products and services. With no prior experience needed, we’ll provide you with in-depth training to ensure you feel confident and well-prepared for success. Imagine being part of a team that not only sells DISH and Boost Mobile offerings but genuinely helps customers find the perfect solutions tailored to their needs. Your efforts here can lead to remarkable earning potential with a base pay of $20.50 and uncapped commissions, putting your first-year on-target earnings around $68,000! Plus, the opportunity for growth is real — you could move up two levels within your first year based on your performance! Here at DISH, we’re redefining connectivity and building America’s First Smart Network™, so your contributions will be part of a larger vision. Enjoy working within a supportive team culture that emphasizes mentorship and development while also taking advantage of comprehensive benefits like health insurance, 401(k), and even tuition reimbursement for your continued education. By joining our award-winning Inside Sales & Retention team, you not only reap the rewards of your hard work but also experience a fulfilling career where every day brings new opportunities to excel.

Frequently Asked Questions (FAQs) for Call Center Sales Rep - Career Growth Role at DISH
What responsibilities can you expect as a Call Center Sales Rep at DISH?

As a Call Center Sales Rep at DISH, you'll be responsible for selling DISH and Boost Mobile products to both new and existing customers. You'll assess customers' needs and suggest solutions, handle inbound calls, manage time effectively, and ensure excellent customer service, all while contributing positively to client relationships.

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What qualifications do you need to become a Call Center Sales Rep at DISH?

To become a Call Center Sales Rep at DISH, you’ll need a high school diploma or GED, a flexible schedule to accommodate various shifts, and a personal device with an active network connection. While experience is not required, a competitive spirit and a customer-focused mindset are essential attributes for success in this role.

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What type of training is provided for the Call Center Sales Rep position at DISH?

DISH offers a robust paid training program that includes computer-based modules, hands-on activities, role-play sessions, and call shadowing. This immersive training approach supports individuals, whether they’re entry-level candidates or seasoned professionals transitioning into the role.

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How does earning potential work for a Call Center Sales Rep at DISH?

The base pay for a Call Center Sales Rep at DISH is set at $20.50 per hour, with uncapped commissions enabling top performers to earn well over six figures annually. With the first year’s on-target earnings estimated at around $68,000, your performance can significantly boost your income.

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What benefits does DISH offer to its Call Center Sales Reps?

DISH offers a range of comprehensive benefits including medical, dental, and vision insurance, a 401(k) with company match, employee stock purchasing programs, tuition reimbursement, and exclusive perks like discounted services. These benefits maintain a focus on personal and professional well-being.

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Common Interview Questions for Call Center Sales Rep - Career Growth
How do you handle challenging customer interactions as a Call Center Sales Rep?

When dealing with tough interactions, it’s essential to stay calm and composed. Acknowledge the customer's feelings, listen actively to their concerns, and assure them that you're there to help. Focus on finding solutions while keeping a positive attitude to work through the issue together.

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What selling strategies do you believe work best for a Call Center Sales Rep?

The best strategies include active listening to understand customer needs, building rapport quickly, and clearly communicating the value of the products. Being consultative, rather than pushy, helps in establishing trust and ultimately closing the sale.

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Can you describe a time you exceeded sales targets?

Of course! When asked this, a candidate can share a specific example that showcases their competitive spirit and strategic approach. Discuss how you identified a unique customer need and tailored your pitch to close the sale, highlighting any metrics like percentage growth or total sales volume.

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What motivates you as a Call Center Sales Rep?

Motivation often stems from setting and achieving personal targets, as well as the thrill of problem-solving. Sharing a personal anecdote that aligns with achieving sales goals or positively impacting customers can resonate well during this discussion.

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How do you stay informed about DISH and its offerings?

Being informed shows commitment. You can articulate methods like following company updates, participating in training, or discussing offerings with colleagues. Highlight your proactive approach to learning about the products to better assist customers.

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What does excellent customer service mean to you?

Excellent customer service means understanding and meeting customers' needs with empathy and efficiency. It's about creating a positive experience, being knowledgeable about products, and following up to ensure satisfaction — all while maintaining a friendly demeanor.

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How do you prioritize tasks during a busy call shift?

During busy shifts, prioritize by focusing on high-impact tasks and engaging with the customers who need urgent attention. Organizing your workflow and keeping track of important metrics can help ensure you meet your goals and deadlines effectively.

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What approach would you take to build rapport with customers over the phone?

Building rapport starts with a welcoming greeting and an authentic approach. Practice active listening, use the customer’s name, and find common ground. Showing genuine interest in their needs can go a long way in establishing a connection.

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How would you handle a significant mistake made during a call?

Being transparent about mistakes is vital. Acknowledge the error promptly, apologize sincerely, and offer a solution or alternative. Demonstrating accountability not only preserves trust but can also turn a negative experience into a positive one.

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Why do you want to work as a Call Center Sales Rep at DISH?

When answering this, align your personal goals with what DISH stands for — innovation, customer focus, and growth opportunities. Convey enthusiasm for being a part of a dynamic team and contributing to DISH's mission of changing connectivity for customers.

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DATE POSTED
April 1, 2025

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