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General Manager(06938) - 1201 FM 1187

Job Description

ABOUT THE JOB


You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.


You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!


JOB REQUIREMENTS AND DUTIES


You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.


In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.


ADVANCEMENT


Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.


DIVERSITY


Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.


SUMMARY STATEMENT


We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!


QUALIFICATIONS


General job duties for all store team members


Operate all equipment.

Stock ingredients from delivery area to storage, work area, walk-in cooler.

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.


Training


Orientation and training provided on the job.


Communication Skills


Ability to comprehend and give correct written instructions.

Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.


Essential Functions/Skills


Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process orders.

Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch screen.


WORK CONDITIONS


Exposure to


Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

Sudden changes in temperature in work area and while outside.

Fumes from food odors.

Exposure to cornmeal dust.

Cramped quarters including walk-in cooler.

Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.


SENSING


Talking and hearing on telephone.

Near and mid-range vision for most in-store tasks.

Depth perception.

Ability to differentiate between hot and cold surfaces.


TEMPERAMENTS


The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTSincluding, but not limited to the following:


Standing


Most tasks are performed from a standing position.


Walking


For short distances for short durations.

Surfaces include ceramic tile"bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".


Sitting


Paperwork is normally completed in an office at a desk or table.


Lifting


Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72"high.


Carrying


Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.


Pushing


To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.


Climbing


Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.


Additional Information

Stooping/Bending


Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.


Crouching/Squatting


Performed occasionally to stock shelves and to clean low areas.


Reaching


Reaching is performed continuously; up, down and forward.

Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.


Hand Tasks


Eye-hand coordination is essential. Use of hands is continuous during the day.

Frequently activities require use of one or both hands.

Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.


Machines, Tools, Equipment, Work Aids


Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.


DRIVING SPECIFIC JOB DUTIES


Deliver product by car and then to door of customer.

Deliver flyers and door hangers.


REQUIRES


Valid driver's license with safe driving record meeting company standards.

Access to an insured vehicle which can be used for delivery.


ESSENTIAL SKILLS


Navigational skills to read a map, locate addresses within designated delivery area.

Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.


PHYSICAL DEMANDS


Carrying


During delivery, carry pizzas and beverages while performing"walking" and "climbing" duties.


Driving


Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.


Walking


Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.


Climbing


During delivery of product, navigation of five or more flights of stairs may be required.


WORK CONDITIONS


Exposure To


Varying and sometimes adverse weather conditions when delivering product, driving and couponing.


SENSING


Far vision and night vision for driving.

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Average salary estimate

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What You Should Know About General Manager(06938) - 1201 FM 1187, Domino's

Are you ready to take charge and lead a team to success? Domino's Pizza is searching for a dynamic General Manager to join our Crowley, Texas location. If you're a born leader who thrives in a fast-paced environment, this is your chance to shine. As the General Manager, your role will encompass all aspects of the store operations. You'll manage cost control, oversee inventory, and be the face of customer relations, setting an example for your crew every step of the way. Your judgment, multitasking ability, and knack for math will be put to good use as you navigate daily challenges. Working at Domino's isn't just about delivering pizza—it's about leading a team to be the best at what we do and ensuring everything runs smoothly during your shift. Plus, with our focus on advancement, you’ll have a clear path from General Manager to franchise ownership, an opportunity that many of our team members have successfully pursued. We believe in providing an inclusive work environment, where everyone's contributions are valued. If you're looking to make a significant impact and grow within a supportive company, Domino's Pizza in Crowley is the place for you. Apply now and take the first step towards turning your leadership dreams into reality!

Frequently Asked Questions (FAQs) for General Manager(06938) - 1201 FM 1187 Role at Domino's
What are the primary responsibilities of a General Manager at Domino's Pizza in Crowley?

As a General Manager at Domino's Pizza in Crowley, you will be responsible for overseeing daily operations, ensuring cost control, managing inventory, and enhancing customer relations. You'll set the standard for your team by following all company policies and procedures, mentoring your staff, and ensuring excellent food quality and service throughout your shift.

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What qualifications are required to become a General Manager at Domino's Pizza in Crowley?

To become a General Manager at Domino's Pizza in Crowley, candidates should possess strong leadership skills, excellent communication abilities, and a solid understanding of cost management. Previous experience in a food service environment is advantageous, alongside basic math skills and a commitment to customer service. Being adaptable and able to multitask is essential for success in this fast-paced position.

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How can a General Manager at Domino's Pizza in Crowley ensure excellent customer service?

To ensure excellent customer service as a General Manager at Domino's Pizza in Crowley, you will need to lead by example. This involves training your staff on best practices, actively listening to customer feedback, and quickly addressing any concerns that arise. Creating a positive atmosphere and maintaining exceptional food quality are also key to enhancing the overall customer experience.

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What opportunities for advancement exist for a General Manager at Domino's Pizza in Crowley?

There are considerable opportunities for advancement for a General Manager at Domino's Pizza in Crowley. Many team members start as delivery drivers and can progress to management positions. Once you gain experience as a General Manager, you can pursue roles such as Franchise Owner or Manager of Corporate Operations, making a significant leap in your career.

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What kind of work environment can a General Manager expect at Domino's Pizza in Crowley?

A General Manager at Domino's Pizza in Crowley will experience a fun and flexible work environment. Our mission emphasizes diversity and teamwork, allowing all team members to leverage their unique skills and talents. The culture promotes inclusivity, pride in performance, and a commitment to community service, making it an engaging place to work.

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Common Interview Questions for General Manager(06938) - 1201 FM 1187
What strategies would you implement to improve staff performance as a General Manager?

In answering this question, highlight the importance of training, motivation, and setting clear expectations. Discuss how regular feedback and performance assessments can foster a culture of improvement and accountability, while empowering team members to contribute their best efforts daily.

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How would you handle a difficult customer complaint?

A strong response would illustrate your commitment to customer service. Discuss the importance of actively listening to the customer's issue, empathizing with their experience, and working diligently to find a solution that satisfies them while adhering to company policies.

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Describe your experience in managing inventory and cost controls.

You should provide examples of your past experiences handling inventory, such as how you tracked stock levels, minimized waste, and implemented cost-saving measures. Highlight any specific software or systems you are familiar with in the management of inventory and cost analysis.

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What qualities do you think make an effective General Manager?

Discuss qualities such as leadership, communication, problem-solving skills, and the ability to foster a positive work culture. Illustrate how these traits contribute to a more productive team and an improved customer experience in the restaurant industry.

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How would you develop your team to ensure they are delivering top-notch service?

Talk about the importance of ongoing training and development programs, regular team meetings, and one-on-one mentorship. Emphasizing the value of recognizing and celebrating their efforts will showcase your leadership style effectively.

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Can you provide an example of a time you improved a process at your previous job?

Share a specific instance where you identified a bottleneck or inefficiency, then implemented a solution that positively affected the team’s performance or customer satisfaction. Use quantifiable results to illustrate the impact of your changes.

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How would you balance multiple tasks during a busy shift?

Explain how you prioritize tasks while remaining flexible to adapt to changing situations. Discuss methods you employ, such as delegating responsibilities to team members and using checklists, to keep operations running smoothly during peak times.

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What do you know about Domino's Pizza and its culture?

Demonstrate your knowledge about Domino's mission and values, emphasizing their commitment to customer satisfaction, teamwork, and fun work culture. Convey your enthusiasm for being part of a brand that prioritizes community engagement and quality service.

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How would you approach training a new employee?

Outline your approach to onboarding, emphasizing the importance of hands-on training and clear communication. Discuss how you would encourage new employees to ask questions and provide them with resources to help them learn effectively.

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What is your availability for this General Manager position?

It's crucial to be open and honest about your availability. Mention your willingness to work flexible hours, including nights and weekends, which are often required in the food service industry. Showing flexibility indicates your commitment to the role.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 30, 2025

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