Hourly Management GROWTH OPPORTUNITIES (05459) Part-time - job 1 of 2

As an Assistant Manager at Knox Pizza, LLC, operating as Domino's, you'll oversee all aspects of your shift, ensuring that operations run smoothly, from people management to sales and profits. You'll lead by example, train your team, and maintain a fun work environment while adhering strictly to company policies.

To apply for the Hourly Management position at Domino's in Farragut, you must be at least 18 years old, possess a high school diploma or equivalent, have a positive attitude, and some experience managing people is preferred. A good driving record and the ability to use Outlook/email services are also required.

At Domino's, we believe in promoting from within, and many of our successful franchise owners began as delivery drivers. As an Assistant Manager, you could advance to General Manager, and beyond to Corporate Operations or franchise ownership, providing a roadmap for your career.

As an Hourly Manager at Domino's, you can expect to work 2 to 4 shifts per week, which may include some weekends. This part-time role allows you to balance work with other commitments while developing crucial management skills.

At Domino's, we provide comprehensive training for all our Assistant Managers. You will learn essential skills in team leadership, operations management, and pizza-making, ensuring that you are well-prepared to handle the responsibilities of your role.

When dealing with team conflicts, it's important to address the issue promptly and fairly. Listen to both sides, maintain a calm demeanor, and facilitate a discussion that encourages mutual understanding. Emphasizing teamwork and collaboration can help resolve differences effectively.

To ensure exemplary customer service, I believe in leading by example, training the team on key service standards, and giving them the autonomy to make quick decisions to satisfy customers. Encouraging a positive attitude and active communication within the team is crucial.

During a busy shift, I prioritize tasks by focusing first on urgent customer needs like orders and service requests. I delegate responsibilities among the team based on strengths and ensure everyone is aware of their roles. Regular check-ins help us stay on track.

I am motivated by the desire to see my team succeed and grow. Watching team members develop their skills and achieve their personal and professional goals inspires me to provide guidance and support, fostering a positive and productive environment.

In previous roles, I’ve effectively managed multiple responsibilities by organizing tasks by priority and maintaining clear communication with my team. By utilizing checklists and delegating appropriately, I ensured operations ran smoothly even during peak hours.

I'd start by introducing the new team member to our operational culture and safety standards, then proceed with hands-on training, allowing them to learn practical skills. I believe in patience and encouragement, allowing them to ask questions and receive real-time feedback.

The most important quality of a successful Assistant Manager is strong leadership. This includes the ability to motivate a team, communicate effectively, and lead by example. Being adaptable and having a positive attitude are crucial in a fast-paced environment like Domino's.

Ensuring compliance with policies and procedures involves training the team regularly, setting clear expectations, and leading by example. I also conduct assessments and use feedback to reinforce adherence and make improvements where necessary.

I handle customer complaints by listening actively, empathizing with their concerns, and finding a prompt resolution. I strive to turn negative experiences into positive ones, capturing valuable feedback to prevent similar issues in the future.

I want to work as an Assistant Manager at Domino's because I believe in the company’s commitment to its team members and customers. It offers a unique opportunity to develop my leadership skills within a growing organization and contribute to a high-performing team.