Program Coordinator - job 1 of 2

As a Program Coordinator at Dungarvin Support Living, your main responsibilities include overseeing daily operations in assigned homes, ensuring client care and staff training, and fostering a supportive environment for both clients and Direct Support Professionals. You'll work closely with the team to implement individualized support plans and monitor clients' goal progress.

To qualify for the Program Coordinator position at Dungarvin Support Living, you’ll need a high school diploma or GED, valid driver’s license, and at least two years of caregiving experience. Experience with individuals with intellectual or developmental disabilities is preferred, and applicants must be 21 years or older.

A typical day for a Program Coordinator at Dungarvin Support Living involves overseeing client care activities, ensuring the safety and cleanliness of the home, coaching Direct Support Professionals, assisting clients with daily routines, and reviewing documentation. You'll also have the chance to build strong relationships with staff and clients.

Program Coordinators at Dungarvin Support Living enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, a 401 K plan with employer match, and opportunities for professional development, among others. This ensures that our team feels supported both in their work and personal life.

Dungarvin Support Living actively promotes diversity and inclusion by fostering a culture that values all employees and the people we serve. We believe that a diverse workforce enriches our community and enhances the quality of life for individuals we assist, making our organization stronger and more effective.

The most important qualities for a Program Coordinator include empathy, strong leadership skills, and effective communication. Being able to understand and respond to both the needs of clients and staff is crucial in ensuring a supportive environment.

Handling a staff conflict requires active listening and mediation. I would encourage open communication, allowing each party to voice their concerns, and work towards a resolution that fosters teamwork and respect.

In my previous roles, I have provided direct support to individuals with developmental disabilities, helping them with daily living tasks, and implementing individual support plans that promote independence and personal growth.

I believe that personalizing living environments starts with regular communication with residents. I would involve them in choices relating to décor, routines, and activities, ensuring their home reflects their tastes and needs.

Motivating a team involves recognizing their efforts, offering continuous training, and creating a culture of appreciation. Regular feedback sessions and team-building activities can bolster morale and engagement.

Documentation is essential as it helps track each client's progress, ensures compliance with support plans, and maintains clear communication among the care team. Accurate records also provide a basis for informed decisions regarding client support.

I prioritize tasks by assessing their urgency and importance. I often start my day with a plan that includes high-priority tasks, such as urgent client needs, followed by staff support and administrative duties.

In my last position, I identified a gap in training for new hires. I developed an orientation program that not only covered essential procedures but also included mentorship opportunities, leading to a smoother onboarding process.

Supporting a client facing personal challenges involves active listening and compassion. I would work to understand their feelings, involve them in goal-setting for overcoming the challenge, and provide continuous support and resources.

I am passionate about making a positive impact in the lives of individuals with disabilities. Dungarvin's commitment to diversity, inclusion, and professional development speaks to my values and goals, making it an ideal place for me to contribute my skills.