People Operations Intern

As a People Operations Intern at SoundCloud, you'll take on various responsibilities designed to aid our HR processes. Key tasks include auditing employee benefits, ensuring enrollments align with payroll records, and maintaining accuracy in our HRIS system, Workday. You’ll also be tasked with answering employee inquiries about benefits and HR policies while participating in dynamic projects to enhance your learning experience.

To be considered for the People Operations Intern position at SoundCloud, you should have strong communication skills, both written and verbal, as you'll interact with various stakeholders. Being detail-oriented and comfortable with tools like Google Docs is essential, while knowledge of Microsoft Excel and Word Suite is a plus. A genuine interest in HR, People Operations, or benefits management is also important to succeed in this role.

The People Operations Intern position at SoundCloud is a hybrid role based out of our Los Angeles office. Interns will be expected to be in-person 2-3 times a week, allowing you to collaborate with team members and engage in dynamic discussions, while also benefiting from a flexible work-from-home culture.

SoundCloud offers robust professional development opportunities for People Operations Interns, including mentorship programming, engaging fireside chats with senior leaders, and networking events across departments. You'll also have access to innovative stretch assignments that promote your growth and skill enhancement in HR and People Operations.

The People Operations Internship program at SoundCloud lasts for 10 weeks, starting on June 2nd and concluding on August 8th. This full-time internship is structured to provide you with an immersive experience in HR while ensuring you're fully engaged in meaningful projects throughout the summer.

When answering this question, discuss how People Operations focuses on the employee experience and engagement compared to traditional HR roles. Emphasize the importance of creating a supportive environment where employees feel valued and how this contributes to a company's overall success.

Reflect on your passion for helping individuals navigate their professional paths and how HR plays a crucial role in shaping workplace culture. Mention any experiences or projects that sparked your interest and how they align with SoundCloud's mission.

Outline a step-by-step approach, emphasizing active listening, empathy, and providing clear, accurate information. Highlight the importance of following up and ensuring that the employee feels heard and valued in the resolution process.

Discuss any relevant experience with HRIS systems, Google Docs, or Microsoft Excel, emphasizing your ability to learn quickly and adapt to new technologies. Be specific about how these tools have helped you stay organized and accurate in previous roles or projects.

Explain your approach to prioritizing based on deadlines, importance, and potential impact. Offer an example of a situation where you successfully managed competing tasks, highlighting your organizational skills.

Share a specific instance where collaboration was crucial to success. Discuss your role within the team and what strategies you used to contribute effectively, showing your ability to work well with others.

Articulate the key elements of an effective HR policy, such as clarity, accessibility, and alignment with company goals. Mention the importance of periodic reviews and updates to ensure these policies meet the evolving needs of the organization.

Demonstrate your knowledge of SoundCloud's mission to empower artists and create connections. Discuss how the company's values resonate with you, particularly around diversity, equity, and inclusion, and how this influences your desire to contribute.

Discuss your understanding of inclusion and the importance of representation in HR practices. Share ideas on how you could engage in initiatives or support Diversity Resource Groups within SoundCloud to foster a welcoming environment.

Emphasize your relevant skills, eagerness to learn, and alignment with SoundCloud’s mission. Share what unique perspectives you bring, along with your commitment to making a positive impact in the HR landscape during your internship.