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People Ops Associate

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role 

The People Operations Associate will be responsible for supporting People Operations functions by executing processes across the employee lifecycle, including maintaining employee records in our HRIS. The People Operations Associate is process-driven and passionate about creating an efficient and seamless employee experience. 

Responsibilities 

  • Manage the People team inbox and slack channel and respond to employee inquiries as needed.

  • Facilitate a smooth onboarding process for new hires, including coordinating pre-employment documentation, background checks, and new hire paperwork. 

  • Manage offboarding procedures, including exit paperwork, system deactivations, and internal coordination. 

  • Maintain and update employee records, ensuring accuracy and data integrity as well as compliance with company policies and legal requirements. 

  • Generate reports to provide insights on workforce trends. 

  • Assist in implementing and optimizing HRIS functionalities.

  • Identify opportunities to enhance workflows and improve operational efficiency.

  • Support ad hoc People team projects and initiatives. 

  • Perform other duties as assigned. 

Qualifications 

  • 2+ years of experience in an HR administrative or coordination role. 

  • Experience working in a fully remote environment. 

  • Familiarity with HRIS platforms (ADP experience preferred). 

  • Strong organizational skills with attention to detail. 

  • Demonstrated ability to manage multiple tasks and to meet deadlines. 

  • Good communication skills, both written and verbal.

  • Proficiency in Microsoft Office and/or Google Suite.

  • Ability to maintain confidentiality and handle sensitive information.

Time Off: 

  • Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

  • Competitive Medical, Dental, Vision, Life, and AD&D insurance.

  • Equip pays for a significant percentage of benefits premiums for individuals and families.

  • Maven, a company paid reproductive and family care benefit for all employees. 

  • Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

  • $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

  • One-time work from home stipend of up to $500.

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Average salary estimate

$65000 / YEARLY (est.)
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$55000K
$75000K

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What You Should Know About People Ops Associate , Equip Health

As a People Ops Associate at Equip, you'll be stepping into a vibrant environment dedicated to transforming the lives of individuals struggling with eating disorders. Equip is recognized not just for its innovative virtual treatment programs, but also for cultivating a passionate and diverse workforce committed to making a real impact. In this role, you will play a key part in the employee lifecycle, managing everything from onboarding new team members to overseeing offboarding processes, while ensuring that employee records are impeccably maintained in our HRIS. You will also be an integral part of our People team, responding to inquiries and facilitating smooth communications across the organization. Your knack for detail and efficiency will be essential as you generate insightful reports on workforce trends and work on optimizing our HRIS functionalities. We value your ability to enhance workflows and improve operational efficiencies, which means you'll have the freedom to identify opportunities for making the employee experience even better. If you have at least 2 years of HR experience, enjoy working in a fully remote environment, and embody strong organizational and communication skills, then Equip is the place for you. Join us in our mission to ensure that everyone with an eating disorder has access to effective treatment, and be a part of a team that’s truly making a difference!

Frequently Asked Questions (FAQs) for People Ops Associate Role at Equip Health
What responsibilities does a People Ops Associate at Equip have?

The People Ops Associate at Equip is responsible for a variety of functions aimed at supporting the employee lifecycle. Key responsibilities include managing the People team inbox and responding to employee inquiries, facilitating onboarding for new hires, maintaining employee records in our HRIS, and generating workforce reports. Additionally, this role focuses on enhancing operational efficiency and supporting various People team projects.

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What qualifications are required for the People Ops Associate position at Equip?

To qualify for the People Ops Associate role at Equip, candidates should have at least 2 years of experience in an HR administrative or coordination role, ideally in a fully remote environment. Familiarity with HRIS platforms, particularly ADP, is preferred. Strong organizational skills, attention to detail, and good communication abilities are essential, along with proficiency in Microsoft Office or Google Suite.

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What benefits does Equip offer to its People Ops Associate?

Equip provides a competitive benefits package for its People Ops Associate, including flexible PTO, 11 paid company holidays, and comprehensive medical, dental, vision, and life insurance. Employees benefit from a $50/month stipend for home internet expenses and a one-time work from home stipend of up to $500, ensuring a supportive and comfortable working environment.

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How does Equip support diversity and inclusion in its workplace?

Equip demonstrates a strong commitment to diversity, equity, inclusion, and belonging through initiatives led by the Equip DEIB council, known as Equip For All. This council provides a space for mutual respect and effective communication, promoting opportunities for advocacy and raising diverse voices within the organization. Equip's mission emphasizes inclusivity across all dimensions, ensuring that all team members feel valued and represented.

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What does the work environment look like for a People Ops Associate at Equip?

The work environment for a People Ops Associate at Equip is entirely virtual, allowing for flexibility and the comfort of working from home. This role is designed for those who thrive in remote settings, operating comfortably with standard office equipment while focusing on maintaining a smooth and efficient employee experience.

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Common Interview Questions for People Ops Associate
What processes do you follow for onboarding new employees?

When discussing onboarding processes, focus on your experience coordinating documentation, conducting background checks, and facilitating communication between departments. Highlight your attention to detail and the importance of creating a welcoming experience for new hires.

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Can you describe your experience with HRIS platforms?

In answering this question, provide specifics about the HRIS systems you have used, emphasizing your familiarity with ADP or similar platforms. Mention any ways you've improved HRIS functionalities to streamline processes.

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How do you prioritize tasks in a busy HR environment?

Discuss your ability to assess the urgency of tasks, using examples from your past roles to illustrate how you've managed multiple responsibilities while maintaining high standards of accuracy and efficiency.

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What strategies do you use for maintaining employee records accurately?

Here, emphasize the importance of data integrity and compliance. Share your methods for double-checking records, updating information regularly, and ensuring that all changes are documented properly.

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How would you handle a conflict between an employee and a manager?

Explain your approach to conflict resolution, focusing on communication skills, empathy, and a positive attitude. Describe any past experiences where you successfully mediated a situation and facilitated a resolution.

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Tell me about a time you identified an opportunity to improve HR processes.

Share a specific instance where you recognized inefficiencies in HR processes. Discuss your analytical approach, the changes you implemented, and the positive impact it had on the team or organization.

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What do you consider essential for creating a positive employee experience?

Discuss the importance of clear communication, timely support, and a strong orientation process. Share examples of how you have contributed to a positive workplace culture in past roles.

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How do you ensure compliance with HR policies and regulations?

Your answer should highlight your methodical approach to keeping updated on HR laws and regulations, emphasizing organizational checks and balances that you perform to ensure adherence to policies.

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What motivates you to work in HR?

Share your passion for people and your desire to help others succeed in their careers. Discuss the fulfillment you find in supporting employees and being a part of their professional journeys.

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How do you handle sensitive information in your HR role?

Discuss your commitment to maintaining confidentiality and the specific practices you employ to protect sensitive employee information, reinforcing your understanding of privacy issues in HR.

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DATE POSTED
March 9, 2025

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