Clinical Operations Manager

Full-time Exempt

100% Remote within the United States

$90,000 to $110,000 annually

ABOUT EXPRESSABLE

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by  making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

WHAT YOU WOULD BE DOING AT EXPRESSABLE

Project & Change Management 

• Support clinical operations project success from conception to successful completion, leveraging project management methodologies and tools.

• Coordinate the communication with stakeholders throughout the organization to ensure project goals are met and stakeholders are informed.

• Lead the development and implementation of strategies to address change readiness and resistance among the clinical and non-clinical teams at Expressable.

Operational Improvement

• Leverage data and analytics to identify opportunity areas to improve clinical operations and management. 

• Use a continuous improvement approach to quickly and iteratively improve clinical operational efficiency, prioritizing clinical quality and outcomes, patient experience, and team engagement. 

• Partner cross-functionally to drive process and product improvements. 

Internal & Change Communications

• Utilize Expressable’s learning management and knowledge management systems to create, maintain, and optimize internal articles, ensuring seamless access to information for all employees. 

• Develop recurring learning management system (LMS) content intended to connect, engage, and inform Expressable’s remote workforce in partnership with the Employee Experience team. 

• Develop change communications project plans and timelines in coordination with organizational leaders and stakeholders.  

• Develop and deliver targeted communications to support program launches and organizational changes.

• Create compelling narratives and materials to drive change communications across various stakeholder groups.

• Develop both clinical and non-clinical educational content and training programs to support organizational initiatives in partnership with subject matter experts at Expressable.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT YOU BRING TO EXPRESSABLE

• Bachelor’s degree in health care, health care management, business, communications, or similarly related field

• 3+ years of experience

  • in project management and communications

  • developing educational content and training programs.

  • managing and maintaining learning management and knowledge management systems

• or a combination of education and experience that demonstrates the necessary skills and knowledge to be successful in this role.

KEY COMPETENCIES FOR SUCCESS IN THIS ROLE

• Project Management: Develops project plans. Coordinates projects. Communicates changes and progress. Completes projects on time and within budget. Manages project team activities. 

• Cross-functional Collaboration: Maintains and fosters relationships within and across organizational boundaries. Obtains and shares information, ideas, and problems. Solicits the necessary advice, support, sponsorship, and commitment that results in smooth transitions of change and the development of mutually acceptable solutions. Focuses on solving conflict, not blaming. Remains open to others' ideas and tries new things.

• Change Management: The behaviors and skills required to anticipate the need for change, as well as to successfully implement and promote acceptance of change. Individuals who possess this competency constantly expect and welcome change, and adapt to it with little effort or disturbances in performance. Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results. 

• Oral and Written Communication: Speaks clearly and persuasively in positive or negative situations. Listens and seeks clarification. Responds well to questions. Demonstrates group presentation skills tailoring messages for a variety of audiences. Participates actively and effectively in meetings. Writes clearly and informatively. Edits work for spelling and grammar. Varies writing style and channel of written communication to meet needs. Presents numerical data effectively. Able to read and interpret written information.

• Adaptability/Flexibility: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

• Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. 

COMPUTER SKILLS

To perform this job successfully, an individual should have:

• Expertise with learning management and knowledge management systems. 

• Experience with and competency in office productivity and collaboration tools such as MSOffice/Teams or Google Suite and Slack.

• Demonstrated ability to easily master new tools and technologies.

Preferred, but not required.

• Experience with and competency in Airtable and Jotform.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job consists of sedentary work that primarily involves sitting/standing. While performing the duties of this job, the employee is regularly required to type on a computer keyboard to write documentation and prepare reports. Visual and auditory acuity must be high enough to view computer screens, read documents communicated via electronic transmission such as email, shared drives, and chats, and participate in teleconferencing. This job operates in a remote home office utilizing standard office equipment such as computers, tablets, monitors, and telephone.

TRAVEL

None

NOTES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

IDEAL CANDIDATE

We are seeking an experienced Clinical Operations Manager to drive organizational change initiatives, improve operational efficiency, and develop and implement comprehensive communication strategies at Expressable. This role does not have direct reports but requires strong leadership, execution, project management skills, and the ability to influence cross-functional teams. The ideal candidate will have experience in change management, project management, and internal communications, with a background in educational content and training. Excellent communication skills, an iterative improvement/growth mindset, and a “let’s get it done!” approach to projects are key to success at Expressable.

BENEFITS AT EXPRESSABLE

• Exceptional paid time off policies that encourage and support life balance

• 401k matching to ensure our staff have what they need to enjoy their retirement

• Health insurance options that ensure well being for the whole person and their family

• Company paid life, short-term disability, and long-term disability coverage

• Remote work environment that strives for connectivity through professional collaboration and personal connections

MORE ABOUT EXPRESSABLE
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at hr@expressable.io.

E-VERIFY

Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.

E-Verify Participation Poster

E-Verify Right to Work Poster