Technical Service Specialist / Engineer – Complete Vehicle

As a Technical Service Specialist / Engineer at Faraday Future, your primary responsibilities will include diagnosing and servicing all FF vehicle systems—ranging from powertrains to general electrical systems. You will work closely with service and product engineering teams to ensure timely solutions for vehicle issues, develop robust repair procedures and service bulletins, and conduct thorough investigations into customer and warranty issues, all while maintaining a user-centric experience.

For the Technical Service Engineer role at Faraday Future, candidates should have at least 5 years of relevant work experience and a Bachelor's degree in Mechanical, Electrical, or a related field. Alternatively, relevant equivalent experience may be accepted. Additionally, candidates must be able to work flexible hours, possess hands-on capabilities for servicing products, and ideally have EPA 609 Certification or be willing to obtain relevant certification.

The salary range for a Technical Service Specialist / Engineer at Faraday Future is between $86,000 and $108,000, depending on experience. This competitive salary is complemented by a range of benefits, including health, dental, and vision coverage, a 401(k) plan, and a culturally rich work environment.

Preferred experience for the Technical Service Engineer position at Faraday Future includes a degree in Automotive Technology, proven expertise with vehicle diagnostic equipment, and previous OEM Master Technician Certification. Experience working with luxury automobile repairs and knowledge of remote and Over the Air software updates and diagnostics are also highly valued.

Faraday Future is committed to being an equal opportunity employer, emphasizing diversity and inclusion in the workplace. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status, ensuring a supportive and progressive atmosphere for all employees, including those in the Technical Service Specialist role.

In answering this question, discuss your experience with high voltage and low voltage systems, focusing on specific projects where you've worked with electric vehicle components. Highlight your familiarity with the intricacies of EV powertrains and your hands-on capabilities in diagnosing and repairing these systems.

When prioritizing service tasks, emphasize the importance of assessing urgency based on the severity of the issues reported. Provide examples from past experiences where you effectively managed multiple challenges, showcasing your problem-solving and organizational skills.

Detail your experience with automotive diagnostic tools, explaining how you've utilized specific instruments in your previous roles to troubleshoot and resolve vehicle issues. Mention any proficiency with advanced technologies used in electric vehicles.

Share a detailed story of a technical issue you faced, the steps you took to diagnose it, and how you ultimately resolved it. Be sure to demonstrate your analytical thinking and technical expertise, as well as your ability to collaborate with others.

Discuss your communication style and how you adapt it based on the audience, whether technical or non-technical. Provide examples of successful collaboration with service and product engineering teams, highlighting your commitment to transparency and problem resolution.

Outline your experience creating and authoring repair procedures, focusing on any structures you've put in place that enhance service efficiency. Explain how instructions are tailored for user-friendliness and adherence to safety standards.

Express your commitment to continuous learning through industry-related courses, certifications, and professional networking. Mention specific sources of information—such as journals, workshops, and online forums—that you follow to keep your skills current.

Provide an example where you effectively used customer feedback to enhance service processes. Highlight how you approached the feedback positively and the adjustments you made to improve the user experience and service quality.

Share your passion for sustainability and how it aligns with your career goals. Discuss your experiences that sparked this interest and how you believe your contributions can impact the automotive industry positively.

Emphasize the importance of adhering to safety protocols and regulations. Describe specific practices you implement during repairs to ensure your safety and the safety of others, such as proper handling of high voltage systems and the consistent use of protective equipment.