Operations Program Manager, AI

As an Operations Program Manager, AI at Figma, your primary responsibilities will include driving complex AI programs from initiation to implementation, developing detailed project plans, and ensuring effective communication between technical and non-technical stakeholders. You'll also manage project documentation, anticipate risks, and lead collaboration efforts across various teams to achieve high-quality results.

Figma is looking for candidates with at least 4+ years of program management experience, particularly in a Product Support environment. Candidates should have experience leading AI projects and demonstrate strong communication skills. While not required, experience in Product Management, programming languages like Python or C++, and change management certification are beneficial.

The work environment for the Operations Program Manager, AI at Figma is dynamic and fast-paced, fostering collaboration across technical and non-technical teams. You'll work remotely or from one of Figma’s US hubs, engaging with passionate individuals dedicated to making design accessible and effective. The culture is supportive and emphasizes personal growth.

Yes, the Operations Program Manager, AI role can be performed remotely within the United States. Figma allows flexibility in work locations while ensuring that all team members stay connected and engaged, regardless of where they are based.

For candidates based in Figma's San Francisco or New York offices, the annual base salary range for the Operations Program Manager, AI position is between $102,000 and $215,000 USD, depending on factors like experience and qualifications. For remote roles, compensation is localized according to the employee's work location.

In responding to this question, share a specific AI project where you played a key role in planning and executing. Highlight your approach to collaborating with technical teams, the challenges faced, and how you overcame them, while emphasizing your impact on the project’s success.

Explain your strategies for prioritization, such as using frameworks like the Eisenhower Matrix, deadlines, and stakeholder input to balance competing priorities. Provide examples of how this method has led to successful project outcomes in your previous roles.

Discuss a few project management tools you're comfortable with and explain how these tools help streamline communication, track progress, and document important information. Tailor your response to include examples relevant to AI and program management.

Share your risk management strategies, from identifying potential risks early in the project life cycle to developing mitigation plans. Use a specific example from your experience to illustrate how you successfully managed risks in a past project.

Talk about your approaches to fostering open communication, such as regular updates, setting clear expectations, and creating collaborative spaces for feedback. Provide an example where your communication strategy significantly improved team cohesion or project delivery.

Narrate a specific challenge, detailing the context and the resolution strategies you implemented. It’s crucial to show your problem-solving skills and how you maintained the team's morale and focus on objectives during the challenge.

Share your experiences collaborating with various departments, such as engineering, product, and business operations. Highlight how these interactions led to successful project outcomes and your methods for building effective working relationships.

Discuss your continuous learning methods, such as following industry blogs, attending workshops, or participating in webinars. Emphasizing your proactive approach demonstrates your commitment to staying relevant in the AI space, which is crucial for this role.

Provide examples of how you’ve tailored your communication to suit technical vs. non-technical audiences, illustrating your flexibility and empathy in addressing stakeholder needs, along with ensuring clarity and alignment.

Articulate your passion for the design space and how Figma’s mission aligns with your professional values. Discuss specific aspects of their culture and initiatives that excite you, showcasing sincere interest in contributing to their team.