Inbound SDR, Brazil, Remote

As an Inbound SDR at Fundraise Up, you'll be tasked with qualifying inbound leads from various channels like email, chat, and our website. Your primary responsibility is to ensure that these leads are of high quality and ready to be passed to our Account Executives. You'll also maintain accurate data in our Salesforce CRM and provide valuable feedback to improve our sales and marketing strategies.

To qualify for the Inbound SDR position at Fundraise Up, candidates should have at least 2 years of sales experience, proficiency in English, and strong oral and written communication skills. Familiarity with sales technologies like Salesforce, as well as a background in non-profit organizations, can give you an edge. A Bachelor's degree is preferred but not mandatory.

Inbound SDRs at Fundraise Up enjoy a range of benefits including 30 days of vacation, home office setup assistance, reimbursement for English learning courses, and gym memberships. We also offer professional education reimbursement and options for coworking space to foster productivity while working remotely.

Success as an Inbound SDR at Fundraise Up hinges on strong communication skills, a results-oriented mindset, and a readiness to cold call potential clients. Resilience is key; you should be able to handle rejection and continue pursuing new opportunities. Familiarity with sales tools and technology will also enhance your effectiveness.

The onboarding process for leads at Fundraise Up involves qualifying them based on our 'Self-Serve' criteria and provisioning them with the necessary technology access. As an Inbound SDR, you’ll play a crucial role in supporting new clients throughout their onboarding experiences to ensure a seamless transition into using our platform.

Handling rejection in sales is all about perspective. When asked this, explain how you view 'no' as merely a stepping stone to 'yes.' Share examples of how you quickly pivot to the next lead while engaging in self-reflection to improve your approach for future interactions.

Use the STAR method (Situation, Task, Action, Result) to showcase a challenging scenario where you maintained persistence and adapt your strategy, ultimately converting a hesitant lead to a satisfied customer. This reflects your tenacity and adaptability.

Discuss specific tools such as Salesforce, Outreach.io, or any CRM you're familiar with. Highlight how you use these tools to track communication, analyze lead data, and prioritize prospects effectively. Demonstrating your technical knowledge will show your readiness for the role.

Express genuine interest in Fundraise Up’s mission to enhance fundraising for non-profits. Talk about how your values align with the company's goals, your excitement to contribute to such impactful work, and your eagerness to grow in a tech-focused environment.

Define a successful qualification call as one where you not only gather essential information but also build rapport with the lead. Highlight the importance of active listening, asking insightful questions, and addressing concerns to ensure the lead feels valued and understood.

Discuss your method for prioritizing tasks, whether through a daily planner, time blocking, or using a task management tool. Emphasize the importance of focusing on high-value leads, scheduling follow-ups, and regularly updating the CRM to keep your pipeline organized.

Mention strategies such as following industry news, joining relevant forums, attending webinars, and networking with individuals in the non-profit space. Displaying your commitment to staying informed illustrates your dedication to understanding the market you’re selling to.

Share specific experiences with cold calling, including how you overcome nerves and engage potential clients. Highlight strategies you've found effective, such as personalizing your approach or using a script while remaining adaptable to the conversation's flow.

Talk about internal and external motivators, such as personal growth, the satisfaction of helping organizations succeed, and the financial incentives of achieving targets. Relate this motivation back to the mission of Fundraise Up to underscore your alignment with their goals.

Highlight resilience as one of the most important traits for an Inbound SDR. This trait allows you to handle rejection, stay motivated, and persistently pursue leads. Relate this back to your experiences to illustrate how this trait has benefited you in your career.