Director of Operations

The Director of Operations at our company is primarily responsible for overseeing the daily management of the Day Habilitation Program, ensuring service delivery aligns with OPWDD regulations, and supporting program managers and staff. You'll also be actively involved in improving service quality and managing budgets effectively.

To join our company as a Director of Operations, you must hold a Bachelor's degree, while a Master's in Human Services or Healthcare Administration is strongly preferred. Additionally, having at least 5 years of experience in developmental disability services, including 2 years in an operations or leadership role, is essential.

The Director of Operations at our company ensures compliance by staying current with OPWDD regulations and agency policies. This includes preparing for audits, conducting site visits, and implementing necessary improvements in operational processes to meet compliance standards.

Teamwork is vital for the Director of Operations role, as collaboration with clinical, administrative, and support teams helps create person-centered plans. This collaboration enhances service delivery and allows for effective communication between families, community partners, and regulatory agencies.

A successful Director of Operations should possess excellent organizational and communication skills, along with a strong ability to lead teams and manage budgets. A passion for person-centered care and the capability to inspire and mentor staff are critical to thrive in this role at our company.

When answering this, highlight specific projects or initiatives you've managed, focusing on your role in achieving operational excellence and compliance. Use metrics to demonstrate success and illustrate your familiarity with OPWDD regulations.

Answer by discussing your knowledge of the relevant regulations and how you communicate these to your team. Provide examples of training sessions or compliance checks you've implemented to ensure everyone is on the same page.

It's important to share specific methods you've used to enhance service delivery. You might mention feedback systems you've established, data analysis for performance improvement, or team brainstorming sessions that have led to effective changes.

Discuss your experience with creating and managing budgets, emphasizing your ability to allocate resources effectively and remain within financial constraints while still meeting program goals.

Use the STAR method (Situation, Task, Action, Result) to provide a structured response. This showcases your problem-solving skills and ability to lead your team through difficult situations.

Share concrete examples of how you've implemented person-centered planning and the positive outcomes that resulted from involving participants in their care plans.

Talk about your approach to mentoring, such as regular team meetings, one-on-one coaching sessions, or professional development opportunities that encourage growth and support staff learning.

Reflect on strategies you've used to resolve conflicts, focusing on communication, empathy, and mediation techniques. Highlight an example where you successfully navigated a conflict to maintain team morale.

Emphasize how effective collaboration with families, regulatory agencies, and community partners enhances the program's effectiveness and ensures comprehensive care for participants.

Discuss essential qualities such as strong leadership, effective communication skills, a commitment to quality improvement, and a deep understanding of developmental disability services that you consider vital for success in this role.