Restoration Project Manager

As a Restoration Project Manager at Servpro of Minnetonka, your primary responsibilities include managing residential and commercial restoration projects for water, fire, wind, and mold damage. You will ensure quality assurance by inspecting jobs, maintaining communication with customers, negotiating restoration services, and managing crews effectively. Your role will also involve client relationship establishment, monthly expense reporting, and participation in company meetings and training sessions.

To qualify for the Restoration Project Manager position at Servpro of Minnetonka, candidates must have at least 3 years of mitigation and project management experience. Essential qualifications also include IICRC certifications, experience with Xactimate, and exceptional organizational skills. Strong communication, negotiation abilities, and a clean driving record are necessary, along with a self-motivated and dependable mindset.

At Servpro of Minnetonka, the work environment for the Restoration Project Manager is fast-paced, team-oriented, and centered around providing the best customer service. The team values a positive attitude and provides support like a work family. You will find that collaboration, clear communication, and commitment to excellence are fundamental to achieving success in this role.

Servpro of Minnetonka offers a competitive compensation package for the Restoration Project Manager position, including a salary range of $80,000-$100,000, full medical, dental, and vision insurance. Additionally, employees receive paid time off, short-term and long-term disability insurance, a 401(k) plan with company matching, life insurance, and a company car along with a phone and laptop.

Servpro of Minnetonka ensures high quality in restoration projects through continuous job inspections, effective communication with clients, and a commitment to quick response times. As a Restoration Project Manager, you will play a crucial role in maintaining quality assurance and customer satisfaction in every project undertaken.

When answering this question, highlight specific restoration projects you have managed, detailing the types of damage addressed, project size, and outcomes. Emphasize your leadership skills and how you communicated with your team and clients to ensure success.

To answer effectively, discuss your approach in maintaining professionalism and empathy. Provide examples of how you’ve resolved conflicts or concerns with clients, focusing on communication strategies and the importance of listening.

Be prepared to share a specific story where you put in extra effort to fulfill a client's needs. Focus on how you anticipated their needs, the action you took, and how it impacted the client's satisfaction and project results.

In your response, discuss organizing tasks based on priority, using tools or software for project management, and ensuring regular communication with your team to keep everyone aligned. Mention the balance between multiple projects and how prioritization aids in meeting deadlines.

Share specific examples of how you’ve used Xactimate for estimating project costs, detailing how it assisted you in negotiations and improving project efficiency. Mention any training or certifications you have in using the software.

Discuss your experience in applying safety protocols and ensuring that all team members adhere to safety guidelines. Mention any specific training you have received and how you conduct safety briefings before commencing work.

Articulate your perspective on key qualities such as leadership, customer service, and problem-solving skills. Share why you believe these attributes contribute to successful project management and excellent client relationships.

Explain the methods you use to stay updated, such as attending industry conferences, following relevant publications, joining professional networks, or participating in continued education. Discuss how this knowledge can be beneficial in your role.

Provide a detailed example of a challenging project, emphasizing what made it difficult. Discuss the steps you took to resolve issues, collaborate with your team, and ensure positive outcomes for the client.

Show your enthusiasm for the company by discussing its values, team dynamics, and commitment to customer service. Mention what you admire about Servpro of Minnetonka and how you see yourself contributing to the team's success.