Operations Manager, Goodwill Inn

As an Operations Manager at Goodwill Inn, you'll oversee all aspects of shelter operations, from developing policies for low-barrier housing to coaching the team and ensuring adherence to best practices. Your role will involve maintaining a safe environment, managing facility cleanliness, and supporting our mission of serving the community. You'll also take part in budgeting and financial reporting while fostering a respectful atmosphere for clients and staff alike.

To qualify for the Operations Manager position at Goodwill Inn, candidates should possess a high school diploma or GED, with a preference for a Bachelor's degree in social work or a related field. Supervisory experience is essential, along with at least two years of experience working with individuals experiencing homelessness in a shelter environment.

The Operations Manager at Goodwill Inn plays a vital role in staff development by conducting recruitment and hiring, overseeing training sessions, and implementing ongoing performance evaluations. You will also ensure that staff members are well-versed in trauma-informed care and the various policies and procedures that govern shelter operations.

Strong communication and judgment skills are vital for the Operations Manager role at Goodwill Inn. You should have a solid understanding of Housing First principles, be team-oriented, and possess strong organizational abilities. Familiarity with local human service providers and a sensitivity to the diverse needs of the population served will also contribute to your success in this position.

A typical workday for the Operations Manager at Goodwill Inn involves managing daily shelter operations, supervising staff, ensuring compliance with policies, and engaging with clients. You'll be in constant communication with both your team and external partners while also addressing any conflicts and ensuring the facility is safe and welcoming for everyone.

When facing a staff dispute at Goodwill Inn, I would first facilitate a calm and open discussion between the parties involved to allow each person to express their perspective. It's crucial to listen actively and mediate the conversation toward a resolution that respects everyone's views while focusing on our shared mission. I would also reinforce the importance of professionalism and teamwork.

In my previous roles, I have worked closely with individuals experiencing homelessness, providing them with essential services and support. I have gained valuable insights into the challenges faced by these individuals and have learned to approach them with empathy and respect, which aligns with the core values of Goodwill Inn.

To ensure the safety and cleanliness of Goodwill Inn, I would establish a regular maintenance schedule and engage staff in cleanliness practices. Conducting safety inspections and maintaining a clear guideline for cleanliness would be paramount. Furthermore, I would collaborate with the facilities team to promptly address any repairs or safety concerns.

I motivate my team by modeling a positive attitude and fostering a collaborative environment where each member feels valued. Regular check-ins, recognition of achievements, and providing opportunities for professional development are key practices I would implement to inspire and empower staff at Goodwill Inn.

My approach to budgeting involves careful planning and ongoing assessment of expenses. I believe in prioritizing essential expenditures and seeking opportunities for cost savings while ensuring that we meet our operational needs. I would also engage my team in the budget process to encourage transparency and ownership.

In a busy shelter environment, managing stress comes down to prioritization and organization. I would adopt a systematic approach to task delegation and ensure open communication with the team so we can collaboratively navigate busy periods. Taking brief moments for self-care also helps me maintain focus and resilience during high-pressure situations.

I have extensive experience collaborating with various community resources and human service providers to enhance the care we offer. I believe in building partnerships that facilitate better services for our clients and drive our mission forward. Open communication and mutual respect are key in these collaborations.

Staff training is crucial in providing quality services at Goodwill Inn. To ensure it's effective, I would implement a structured training program that includes hands-on practical scenarios, regular refreshers, and feedback sessions. Tailoring training to individual team member needs also fosters a more knowledgeable and confident staff.

Promoting a culture of respect and inclusion at Goodwill Inn requires consistent messaging and modeling of these values. I would actively engage with staff and clients, celebrate diversity, and facilitate discussions around cultural sensitivity to create a welcoming environment for everyone, regardless of their background.

I believe the most critical skills for an Operations Manager at Goodwill Inn include strong communication abilities, empathetic leadership, and solid organizational skills. Understanding the intricacies of homelessness and being able to navigate interpersonal situations with diplomacy and care are also essential for success in this role.