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Senior HR Generalist

Description

Seeking a passionate and process-oriented Senior HR Generalist to join our vibrant team! We are a fast-paced, innovative company that values creativity, teamwork, and dedication. If you're an exceptional HR professional with a love for people, have experience managing/ directing work and want to work for a company who gives back to the community, if you feel this is you, please apply!


We offer Paid Time Off, Floating Holidays, Dental, Vision & Medical Coverage, 403b/ROTH Retirement Plan, work-life balance and more. This position is a salaried position and negotiable, depending on experience.


Essential Expectations:

Uphold GINM’s Core Values-G.R.E.A.T

Generosity-Acknowledge and appreciate kindness – Pay it forward

Respect – Treat others as you would like to be treated – Honor diversity

Excellence – Strive to reach your full potential – Act responsibly

Attitude – Give your heart, not just your words or actions – Be innovative and creative

Transparency – Choose sustainability – Be honest and open


Position Expectations: 

To ensure the efficient operation of daily HR activities by following directives from the HR Director. This role serves as the primary contact for daily inquiries from HR staff and management across departments. Key responsibilities include processing and directing disciplinary actions, responding to unemployment claims, conducting investigations, and providing backup support to the HR Generalist, Onboarding Specialist and Benefits Coordinator. Strong organizational and communication skills are crucial for success in this role.

  • Adherence to the attendance and punctuality policies of Goodwill.
  • Exhibits excellent customer service skills as related to the position.
  • Oversee the day-to-day activities of the HR department to ensure smooth and efficient functioning.
  • Addresses employee grievances, conduct investigations, and provide support to maintain a positive work environment.
  • Serves as a backup for other HR roles and assist with various department functions as needed.
  • Handles complex and confidential HR tasks, ensuring discretion and professionalism.
  • Responsible for special department projects including implementation as appropriate.
  • Updates GINM and department guidelines by recommending, adding, retiring or revising procedures, upon approval or direction from the HR Director.
  • Conducts and assists management in conducting department investigations in accordance with GINM policy; execute outcomes.
  • Responsible for GINM’s Cultural Diversity plan and employee surveys.
  • Responsible for completing, reviewing and routing of disciplinary actions.
  • Responsible for responding to and managing agency unemployment claims.
  • Provides guidance and assistance to the HR staff in conjunction with the HR Director.
  • Maintains an excellent knowledge of GINM’s organizational practices, policies and procedures, and compliance with the same.
  • Contributes to the department and organization’s effectiveness by identifying opportunities for improvement, providing solutions for recommendations and implementation as approved.
  • Ensure GINM is in compliance with applicable federal and state employment laws and regulations.
  • Maintains current working knowledge of trends in Human Resources.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Ensures HIPAA compliance & maintains confidentiality of privileged information. 
  • Implement CARF standards into all programs and follow professional ethics as set in the Code of Conduct/Business Ethics Policy.
  • Performs other incidental and related duties as required and assigned.

Supervisory Responsibilities:

In conjunction with the HR Director, provides directions, supervises the HR personnel and addresses daily inquiries. Assists the HR Director with interviewing, hiring, training employees, assigning tasks, addressing complaints, and resolving issues. 

Requirements

Job Specific Competencies

Initiative -Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identify new opportunities before being asked.

Integrity & Trust- Displays honest, fair and ethical traits. Accountable and maintains authentic and responsible behavior. Treats people with respect. Maintains confidentiality and inspires trust of others.

Patience- Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains the ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.

Self Confidence-Measured confidence to take on demanding work or put forward views when they may be challenged. Remains calm and objective in a crisis. Handles competing demands. Overcomes setbacks, Welcomes and learns from criticism.

Excellent Communication -Communicates efficiently and effectively both verbally and in writing. Handles sensitive information with discretion and maintain professionalism in all interactions. 


Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

  • Bachelor’s degree in human resources or related field. Equivalent work experience may be used in lieu of degree.
  • Three to five years of progressive work experience in Human Resources. 
  • Professional Human Resources (PHR) Certification or other Human Resources Certification, preferred.
  • Bilingual, a plus

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior HR Generalist, Goodwill

Are you ready to step into an exciting role as a Senior HR Generalist at Goodwill Industries of New Mexico in sunny Albuquerque? We’re on the lookout for someone passionate about people and HR processes to join our vibrant team. In this dynamic environment, you won't just be filling a position; you'll play a pivotal role in fostering a creative, productive workplace that values teamwork and community spirit. Your mission, should you choose to accept it, involves managing daily HR queries, overseeing disciplinary processes, responding to unemployment claims, and assisting with investigations. Communication skills are key, as you’ll be the go-to HR contact for both staff and management across departments. With us, you'll be more than just an employee; you’ll contribute to our core values of Generosity, Respect, Excellence, Attitude, and Transparency. Expect to engage in a variety of HR functions while implementing initiatives to enhance workplace culture and compliance with laws. We've got great perks lined up, including comprehensive health coverage, a 403b retirement plan, and a commitment to work-life balance. But above all, we cherish your enthusiasm and dedication to making a difference. If you're ready to take your HR career to the next level and align with a company that values its people as you do, apply now and be the heart of our HR team!

Frequently Asked Questions (FAQs) for Senior HR Generalist Role at Goodwill
What are the responsibilities of a Senior HR Generalist at Goodwill Industries of New Mexico?

As a Senior HR Generalist at Goodwill Industries of New Mexico, you will oversee various daily HR activities. Your key responsibilities include handling employee grievances, conducting investigations, managing unemployment claims, and supporting HR functions while ensuring compliance with employment laws. You'll also be involved in cultural diversity initiatives and special projects to enhance organizational effectiveness.

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What qualifications do I need to apply for the Senior HR Generalist position at Goodwill Industries of New Mexico?

To qualify as a Senior HR Generalist at Goodwill Industries of New Mexico, you need a Bachelor's degree in human resources or a related field, along with three to five years of progressive HR experience. Preferred candidates will also hold Professional Human Resources (PHR) Certification. Bilingual candidates will find additional opportunities for engagement.

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How does the Senior HR Generalist contribute to the company culture at Goodwill Industries of New Mexico?

In the role of Senior HR Generalist at Goodwill Industries of New Mexico, you will significantly contribute to cultivating a positive work culture. You'll uphold core values, address employee concerns, promote transparency, and implement diversity and inclusion initiatives, all of which are essential for maintaining a healthy and productive workplace.

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What benefits does Goodwill Industries of New Mexico offer for the Senior HR Generalist role?

Goodwill Industries of New Mexico offers an array of benefits for the Senior HR Generalist role, including Paid Time Off, Floating Holidays, and comprehensive health coverage (Dental, Vision, and Medical). Additionally, you'll have access to a 403b/ROTH retirement plan and a strong emphasis on work-life balance, allowing you to thrive both personally and professionally.

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What makes a successful Senior HR Generalist at Goodwill Industries of New Mexico?

A successful Senior HR Generalist at Goodwill Industries of New Mexico possesses strong organizational and communication skills, proactive problem-solving abilities, and an unwavering commitment to confidentiality and professionalism. An ideal candidate demonstrates integrity, trust, and a genuine passion for enhancing employee experiences within the organization.

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Common Interview Questions for Senior HR Generalist
Can you describe your experience in handling employee grievances as a Senior HR Generalist?

When answering this question, emphasize your ability to listen actively and remain objective while investigating grievances. Discuss specific techniques you've used to manage disputes and maintain a positive work environment, reflecting on the importance of fair treatment.

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How do you stay updated on employment law changes relevant to the Senior HR Generalist role?

Demonstrate your commitment to continuous learning by detailing specific resources you utilize, such as HR publications, professional workshops, or networking with legal experts. This shows your dedication to compliance and informed decision-making.

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What methods do you use to foster a diverse and inclusive workplace?

Describe your experience creating or implementing diversity policies and programs. Share instances where you’ve successfully promoted inclusivity and encouraged diverse perspectives, showcasing your alignment with Goodwill Industries' core values.

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How would you approach a situation where disciplinary action is necessary?

Discuss your systematic approach to disciplinary actions, emphasizing the importance of fairness and compliance with company policies. Highlight how you ensure clarity in communication for both the employee and management during the process.

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What strategies do you use to improve employee engagement?

Share specific initiatives or programs you've championed that enhanced employee engagement. Mention how you inquired about employee needs and feedback to adjust strategies effectively to align with organizational and employee goals.

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How do you handle sensitive information and maintain confidentiality?

Reiterate your commitment to maintaining discretion and professionalism when managing sensitive HR data. Provide examples where you successfully navigated challenges related to confidentiality while ensuring compliance with regulations.

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Can you give us an example of a successful HR project you managed?

Highlight a project where you had measurable outcomes, communicating your role in planning, implementation, and follow-up. Discuss how the project impacted the organization's effectiveness or culture positively.

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What role should HR play in the strategic planning of a company?

Explain how HR should align its goals with the broader objectives of the organization, play an active part in leadership meetings, and contribute insights about workforce planning and talent management strategies.

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In your opinion, what are the key challenges facing HR today?

Focus on current challenges like adapting to remote work, evolving employee expectations, or compliance with changing regulations. Providing a thoughtful analysis showcases your industry awareness and forward-thinking attitude.

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What tools or software have you used in your HR practice?

Mention specific HR tools and software you've worked with, outlining your experience regarding their functionalities and how these tools improved efficiency and data management in your previous roles.

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Goodwill Industries is all about people working. We are North America’s leading nonprofit provider of education, training, and career services for people with disadvantages, such as welfare dependency, homelessness, and lack of education or work ...

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Full-time, on-site
DATE POSTED
April 1, 2025

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