Lead Technical Program Manager

As a Lead Technical Program Manager at Grab, you'll oversee complex cross-functional projects from initiation to completion. Your primary responsibilities will include managing project timelines, defining milestones, tracking progress, identifying potential risks, and collaborating with engineering and business teams to ensure effective delivery. You’ll also play a crucial role in coaching teams on various methodologies and driving strategic alignment within the organization.

Candidates applying for the Lead Technical Program Manager role at Grab should have at least five years of experience in managing Agile software projects, coupled with strong technical leadership skills. A solid understanding of Agile methodologies and risk management is essential, along with excellent communication and stakeholder management skills to work effectively with senior leadership and cross-functional teams.

At Grab, we believe in fostering a culture of continuous learning and improvement. Lead Technical Program Managers are encouraged to explore various delivery frameworks and methodologies suited to their execution needs. Additionally, Grab offers numerous benefits, including training and development programs, to help you enhance your skills and advance your career within the organization.

The work environment for a Lead Technical Program Manager at Grab is collaborative and inclusive, with a focus on innovation and excellence. You'll be working alongside a vibrant team of passionate individuals, engaged in high-stakes projects that impact the everyday lives of customers across Southeast Asia. Our office in HCMC fosters a sense of community, emphasizing support and shared successes.

As a Lead Technical Program Manager at Grab, you will manage a diverse portfolio of projects that encompass various aspects of our superapp offerings, from delivery services to financial management. Your work will involve cross-functional projects that include multiple engineering organizations, focusing on delivering features that enhance user experience and operational efficiency across Southeast Asia.

When answering this question, focus on your specific experiences managing Agile projects. Highlight your understanding of Agile principles, the frameworks you've used (like Scrum or Kanban), and how you’ve led teams to deliver successful outcomes. Include examples of how you've handled challenges in Agile execution and any metrics that demonstrate your effectiveness.

Explain your risk management approach, which could include brainstorming sessions with your team to identify potential risks, regular review meetings to monitor existing risks, and developing contingency plans. Share specific instances where your proactive risk management successfully avoided project delays or setbacks.

Discuss your preferred communication methods, which may include regular status reports, dashboards, and updated project plans. Explain how you tailor your communication style to suit different audiences, ensuring that technical details are accessible to non-technical stakeholders while providing comprehensive insights to your engineering teams.

Emphasize your ability to establish a structured prioritization framework, balancing urgency with strategic importance. Discuss any tools or techniques you implement, such as the MoSCoW method or scoring systems, and how you ensure stakeholder alignment on priorities.

Provide a detailed example that showcases your leadership skills, collaborative approach, and ability to bridge diverse groups. Focus on the challenges faced and how you navigated them to achieve a successful outcome, ensuring to mention the impact it had on the project's success.

Share specific software and tools you’ve used (like JIRA, Trello, or Asana) and explain why they work well for your project management style. Highlight their features that support Agile methodologies and enhance collaboration among project teams.

Choose a project that illustrates your problem-solving skills. Describe the project's challenges, your approach to overcoming them, and the outcome. Highlight any insights gained and how they influenced your future project management practices.

Explain your coaching philosophy, including the importance of personalized guidance. Discuss how you assess a team's current capabilities, identify areas for improvement, and design training sessions or workshops that cater to their specific needs and enhance their effectiveness.

Detail how a Lead Technical Program Manager integrates into the product development lifecycle, focusing on cross-functional collaboration, risk assessment, and ensuring that projects align with strategic goals. Highlight your advocacy for customer needs and how it shapes project priorities.

Discuss your key performance indicators (KPIs) and metrics for measuring project success, such as on-time delivery, budget adherence, and stakeholder satisfaction. Explain how you gather feedback post-project and use it to inform continuous improvement efforts.