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Process Improvement Specialist

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

This position is based at our site in Clayton, NC

Mon - Friday with hybrid work schedule which is based on business needs.

 

The internal title for this position is Operational Excellence Specialist 

This position is responsible for leading the Continuous Process Improvement initiatives for the organization and Grifols network through the complete solution lifecycle including:  identifying opportunities, evaluating business processes, translating business requirements into system requirements, developing and implementing solutions, training employees, monitoring new processes and providing ongoing support.

  • Responsible for the design, development, execution, and monitoring of opportunities to improve operational processes.
  • Work with key stakeholders to drive process improvements that quantitatively and qualitatively improve costs, quality, production, and service.
  • Collaborate with PMO and the Industrial Excellence Department on projects that require Operational Excellence support
  • Assess challenges, metrics, effectiveness of operational processes for improvement in business objectives. This will include analysis of areas such as labor, marketing, customer service, compliance, training, and internal systems.
  • Lead cross functional teams in developing effective processes, procedures, and solutions to meet business needs.
  • Develop and implement solutions for complex processes, projects, and business requirements.
  • Train and educate the organization.  Implement continuous improvement methodologies including, but not limited to 5S Methodologies, Lean 6 Sigma Principles, OEE (Overall Equipment Effectiveness) and others.
  • Focus on company-wide and inter-departmental processes that require a high degree of collaboration and communication.
  • Work with management in identifying CI opportunities within the business unit.
  • Manage the Failure Mode and Effectiveness Analysis related to process flow in operations, cost reduction and avoidance and process design.
  • Responsible for identifying, developing, implementing, and monitoring KPIs for project outcomes.
  • Harmonize datasets from multiple sources to determine business and operational trends and ultimately drive action.
  • Utilize Power BI, including visualization, parameters, report optimization, creating measures, modeling, reports/dashboards, and dataflows.
  • Other tasks and assignments as instructed by management.

EDUCATION & EXPERIENCE

  • 4-year college degree in business or manufacturing required. 
    • Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.  Example:  If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.
  • Prior training and certification as a Six Sigma Black Belt in root cause investigations is required.

KNOWLEDGE, SKILLS & ABILITIES

Must understand the principles of Lean Manufacturing.  Plasma collection background preferred.  Demonstrated knowledge of safety, quality, and manufacturing programs.  Demonstrated understanding of continuous improvement methodologies and ability to implement effective improvement strategies and solutions.  Excellent interpersonal and organizational skills, ability to handle diverse situations, and manage multiple projects. Ability to influence upward, across, and down without formal authority. Strong verbal and written communication and presentation skills.

 

We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!

 

#biomatusa

#app

 

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

 

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.

 

Location: NORTH AMERICA : USA : NC-Clayton:USNC0002 - Clayton 

 

Learn more about Grifols

 

Average salary estimate

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$90000K

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What You Should Know About Process Improvement Specialist, Grifols

Are you ready to make a significant impact in the healthcare industry? As a Process Improvement Specialist at Grifols, based in beautiful Clayton, NC, you’ll have the incredible opportunity to enhance processes that affect millions of lives. Grifols has been a leading player in healthcare since 1909, specializing in plasma-derived medicines and transfusion services, and we’re seeking a dynamic individual who is passionate about continuous improvement. In this role, you will lead initiatives aimed at optimizing our operations, focusing on identifying areas for enhancement and implementing solutions that drive efficiency and quality. Collaborating with key stakeholders, you’ll work to refine our business processes, assess their effectiveness, and ultimately improve our service delivery. An essential part of your work will involve utilizing methodologies like Lean Six Sigma and Power BI to analyze data and present actionable insights. You’ll also have the chance to educate and train team members, ensuring that improvements are sustainable and embedded into the company culture. If you have a knack for problem-solving and a background in process improvement, along with strong communication skills, we want you to join our vibrant team. Together, let's change the future of healthcare and continue our commitment to quality and excellence at Grifols.

Frequently Asked Questions (FAQs) for Process Improvement Specialist Role at Grifols
What are the benefits offered to Process Improvement Specialists at Grifols?

Grifols provides a comprehensive benefits package for its employees, including medical, dental, and vision coverage, paid time off (PTO), 401(k) matching up to 5%, and tuition reimbursement. We are committed to supporting our employees' professional growth and well-being.

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Can you describe your experience with Lean Six Sigma as a Process Improvement Specialist?

When discussing your experience with Lean Six Sigma, emphasize specific projects where you contributed to process improvements. Talk about the methodologies you applied, the challenges you encountered, and the measurable results achieved to highlight your practical expertise.

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How do you assess the effectiveness of a process improvement initiative?

In your response, you can outline the metrics you consider, such as cost savings, time reductions, or quality improvements. Discuss your approach to analyzing data and gathering feedback, showing your understanding of how continuous improvement efforts are validated through relevant KPIs.

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What strategies do you use to train employees on new processes?

You should mention your approach to training, which might include creating engaging training materials, conducting workshops, and providing ongoing support to ensure team members understand and can implement the new processes effectively.

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Can you give an example of a challenging project you've managed?

When preparing to answer this question, choose a specific project that posed significant challenges. Detail the steps you took to overcome these challenges and highlight the positive outcomes of your actions.

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What is your approach to cross-functional team collaboration?

Emphasize the importance of communication, respect, and understanding within cross-functional teams. Discuss how you build relationships and leverage diverse skills and perspectives to develop well-rounded process improvement solutions.

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How do you identify areas for improvement within a business process?

Explain your method for assessing business processes, which may involve data analysis, stakeholder interviews, and reviewing past performance metrics, demonstrating your proactive approach and analytical skills.

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How do you handle resistance to change from employees?

Share your strategies for managing resistance, such as clear communication about the benefits of change, involving employees in the improvement process, and offering support during the transition to new processes.

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Describe your experience with KPI development and monitoring.

You can discuss your experience in identifying relevant KPIs for specific processes, how you track performance against these metrics, and how you utilize this data to drive ongoing improvements and inform stakeholders.

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What tools do you use for data analysis and reporting?

Mention tools like Power BI for data visualization and reporting, emphasizing how you utilize these technologies to extract insights that inform process improvement initiatives.

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What interests you about working as a Process Improvement Specialist at Grifols?

In your response, convey your passion for the healthcare industry and your desire to contribute to meaningful improvements. Highlight Grifols' commitment to quality and innovation, expressing your enthusiasm for being part of this mission.

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Common Interview Questions for Process Improvement Specialist
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At Grifols, what we do is important. Are you passionate about making a difference in the world? At Grifols, we are pioneers in the development of therapies derived from blood and plasma. We are helping to build the future of the healthcare sector...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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