Sr. Product Manager - Payments Solutions

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create an end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, caregivers, home care provider agencies, and payers.  

We're seeking an experienced Product Manager – Payments Solutions to drive development, adoption, and optimization of embedded payments functionality in our home care agency management software. This role is a great fit for someone who envisions working in an area where they can make a meaningful difference, building great technology with a growing, passionate team focused on making home healthcare better for people.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Partner Management: Act as the primary liaison with Stripe, managing the relationship to ensure alignment on goals and effective communication. Collaborate with Stripe to understand their product offerings, updates, and best practices for integration.
• Product Development & Integration: Drive the development and integration of the payments solution within our platform, ensuring timely delivery and adherence to best practices. Collaborate with cross-functional teams, including engineering, design, and QA, to define product requirements and prioritize features. Create and maintain product documentation, including user stories, requirements, and release notes.
• Product Release & Messaging: Develop and execute go-to-market strategies for the payments product, coordinating with marketing and sales teams to ensure successful messaging.
• Customer Education & Adoption: Drive customer adoption through education, training, and customer conversations, ensuring clients understand the benefits and functionalities of the payments solution. Gather and analyze customer feedback to inform product iterations and enhancements.
• Performance Tracking & Optimization: Measure, track, and communicate product performance and customer feedback to stakeholders, providing insights and recommendations for future development. Develop creative strategies and campaigns to drive increased adoption and customer value over time.

• You have significant experience rolling out payments functionality and driving adoption in B2B SaaS
• You’ve developed creative product rollout and adoption campaigns
• You are a ‘product person’ who loves being customer facing
• You enjoy tackling and solving complex problems
• You have an ‘ownership’ mentality and take pride in your work
• You’re comfortable with ambiguity and being part of a dynamic team that learns and improves every day

• Other duties as assigned by supervisor or HHAeXchange leader.

• Travel up to 25-50%, including overnight travel, domestic & abroad (US and other delivery locations)

• 6+ years of experience in product and customer-facing roles
• Familiarity with agile development and user research methodologies
• Knowledge of JIRA/Confluence/Figma
• Experience with data analytic tools and methodologies
• Excellent written, verbal, and interpersonal communication skills
• Strong analytical and problem-solving skills
• Flexible, team player
• Ability to organize and plan work independently
• Ability to work in a rapidly changing environment
• Healthcare / homecare experience is a plus

The base salary range for this US-based, full-time, and exempt position is $140,000-160,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.