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People Operations Specialist

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.


Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/


Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.


Scale at HighLevel:

We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases. 

You have experience supporting Customer Success and Customer Support teams in SaaS or enterprise organizations. You understand the fast-paced nature of high-growth companies and can balance the priorities of people and business. You are proactive, data-driven, and adept at influencing leadership while ensuring employee success and engagement.


About the role:

We are seeking an experienced and detail-oriented People Operations Specialist to join our dynamic People Operations team. This role will focus on streamlining HR processes, ensuring compliance, and delivering an exceptional employee experience. The ideal candidate will bring a strong understanding of HR operations, excellent organizational skills, and a proactive approach to problem-solving.


What Will You Do:
  • People Operations:
  • Support end-to-end employee lifecycle processes, including onboarding, offboarding, and transitions.
  • Maintain accurate employee records and ensure compliance with local labor laws.
  • Coordinate benefits administration, payroll processes, time-off, and attendance management.
  • Participate and flex to work on numerous projects.
  • Process Improvement:
  • Identify opportunities to enhance HR processes and systems for efficiency and scalability.
  • Collaborate and build relationships with cross-functional teams to implement new HR tools or updates.
  • Data Management & Reporting:
  • Ensure accuracy in HRIS data and generate regular reports on key HR metrics.
  • Assist in audits and compliance reporting as needed.


What You'll Bring:
  • Bachelor’s degree in Human Resources or a related field.
  • 5–7 years of experience in People Operations
  • Proficiency with HRIS platforms (e.g., Darwinbox, GreytHR, Bamboohr)
  • Proficient in MS Office applications, Slack, GSuite.


EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way!Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


#LI-Remote

#LI-TN1

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About People Operations Specialist, highlevel

At HighLevel, we're on the lookout for a dedicated People Operations Specialist to join our dynamic team in India. As a cloud-based marketing and sales platform, we empower businesses all over the globe with our innovative solutions. In this role, you’ll play a crucial part in enhancing our employee experience and streamlining HR processes! You’ll have the opportunity to manage all aspects of the employee lifecycle, from onboarding to offboarding, while ensuring compliance with local labor laws. Your knack for process improvement will shine as you collaborate with cross-functional teams to implement efficient HR tools and systems. With your strong background in HR operations, you'll maintain accurate employee records, oversee benefits administration, and generate insightful reports on HR metrics. HighLevel prides itself on promoting a creative and inclusive culture, offering a supportive environment where your ideas can flourish and contribute to our people-first approach. If you have a Bachelor’s degree in HR and 5-7 years of relevant experience, you're the perfect match for this role. Join us as we innovate and conquer in the marketing space, while fostering a healthy work-life balance for our global team!

Frequently Asked Questions (FAQs) for People Operations Specialist Role at highlevel
What are the responsibilities of a People Operations Specialist at HighLevel?

As a People Operations Specialist at HighLevel, your main responsibilities include managing the end-to-end employee lifecycle, which involves onboarding, offboarding, and managing transitions. You'll also ensure compliance with local labor laws, coordinate benefits administration, and support payroll processes. Maintaining accurate employee records and participating in process improvement projects are key aspects of your role too, along with generating HR reports to assist in audits.

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What qualifications are necessary for the People Operations Specialist position at HighLevel?

To qualify for the People Operations Specialist role at HighLevel, candidates should possess a Bachelor’s degree in Human Resources or a related field, along with 5-7 years of experience in People Operations. Proficiency with HRIS platforms, such as Darwinbox, GreytHR, or BambooHR, as well as strong skills in MS Office, Slack, and GSuite, are also essential to fulfill the demands of this position successfully.

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What kind of experience is beneficial for a People Operations Specialist at HighLevel?

Experience supporting Customer Success and Customer Support teams in SaaS or enterprise organizations is highly beneficial for a People Operations Specialist at HighLevel. Understanding the nuances of a fast-paced, high-growth environment and being proactive in managing people and business priorities will set you apart as a candidate.

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What skills are important for a People Operations Specialist at HighLevel?

Key skills for a People Operations Specialist at HighLevel include excellent organizational abilities, strong communication skills, a detail-oriented approach, and a proactive problem-solving mindset. A data-driven approach to HR tasks, along with the ability to build relationships with cross-functional teams, will also support your success in this dynamic role.

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How does HighLevel support employee growth and culture as a People Operations Specialist?

HighLevel is committed to fostering a strong company culture that values diversity and creativity. As a People Operations Specialist, you will be part of an environment that encourages collaboration and professional development. The organization prioritizes work-life balance and inclusive hiring practices, ensuring that all employees feel welcomed and valued for their unique contributions.

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Common Interview Questions for People Operations Specialist
Can you describe your experience with HRIS platforms?

When answering this question, highlight specific HRIS platforms you've worked with, such as Darwinbox, GreytHR, or BambooHR. Mention any analytics or reporting you’ve done using these systems, as well as how they have improved HR processes.

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How do you ensure compliance with local labor laws in your role?

Discuss your familiarity with local labor laws and any experience you have with audits or compliance reporting. Explain how you implement practices to keep records accurate and ensure your organization follows the laws.

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What strategies do you employ to improve HR processes?

Share specific examples of successful process improvements you've initiated in past roles. Emphasize your proactive approach to identifying inefficiencies and your collaborative skills in working with other teams to implement changes.

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How do you handle conflicts between employee needs and business priorities?

It's crucial to demonstrate your diplomatic skills here. Discuss your approach to balancing empathy with business objectives, using examples where you successfully mediated between employee concerns and organizational goals.

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What role does communication play in People Operations?

Highlight that clear and effective communication is vital for building relationships between employees and management. Discuss your methods for ensuring that all parties are informed about policies, changes, and any need-to-know information.

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What do you think is the most important factor in enhancing employee experience?

Emphasize the significance of listening to employees and actively implementing feedback. Discuss how a company culture that values employee input can lead to a more engaged workforce.

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Can you give an example of how you've improved employee onboarding?

Provide an example where you've streamlined or made onboarding more engaging. Highlight the tools or strategies you implemented and the positive outcomes of your actions.

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How do you stay updated with the latest trends in HR?

Share the resources you utilize for staying informed, such as HR podcasts, webinars, or professional organizations. Mentioning participation in HR forums or networking events can also show your commitment to continuous learning.

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What approach do you take for data management in HR?

Discuss your proficiency in ensuring data accuracy and security in HRIS systems, your experience with generating HR metrics reports, and the ways this data has informed decision-making in past positions.

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Why are you interested in the People Operations Specialist role at HighLevel?

Focus on HighLevel’s commitment to innovation, teamwork, and employee growth. Share your passion for contributing to a company that values diversity and has a dynamic environment that aligns with your values.

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DATE POSTED
March 16, 2025

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