Operations Manager

As an Operations Manager at Hireframe, your responsibilities include overseeing sales operations, managing client onboarding processes, tracking vendor management, and maintaining internal administrative functions. You will also optimize lead management workflows in HubSpot and analyze sales performance metrics to enhance operational efficiency, ensuring clients are onboarded smoothly and projects are managed effectively.

Candidates for the Operations Manager role at Hireframe should ideally possess a Bachelor's degree in Business, Operations, or a related field, or equivalent experience. Experience in operations management, administrative leadership, or sales support, particularly in a fast-paced environment, is preferred. Strong communication skills, proficiency in tools like HubSpot and project management software, and a proactive approach to problem-solving are essential.

The Operations Manager at Hireframe plays a crucial role in client relationships by overseeing client onboarding, managing ongoing communication, and refining relationship management programs. Your ability to track client interactions and ensure that services meet their expectations will drive satisfaction and loyalty, making you an integral part of the team that builds strong client partnerships.

At Hireframe, the Operations Manager can expect a supportive remote-first work environment that values collaboration and innovation. With team members located in the United States, Mexico, and the Philippines, you will have the flexibility to optimize your work-life balance while contributing to a culture that promotes professional growth and development.

An Operations Manager at Hireframe should be proficient with project management tools like Asana and Notion, collaboration platforms such as Slack, and CRM systems, preferably HubSpot. Familiarity with Google Suite applications and basic accounting software like QuickBooks will also be beneficial, as these tools are vital in ensuring smooth operations and project efficiency.

In answer to this question, share specific examples of previous roles where you optimized sales operations. Emphasize tools you used, such as CRMs or project management software, and detail how your initiatives improved sales processes and contributed to overall business growth.

When responding, discuss your prioritization strategies, such as using a project management tool or maintaining clear to-do lists. Highlight your ability to assess project deadlines effectively and how you communicate with team members to allocate resources efficiently.

Here, outline the steps you would take to streamline onboarding, such as preparing MSA/SOW documents, setting up automated communication within your CRM, and scheduling regular check-ins with clients to address questions and concerns promptly.

Explain your experience in managing vendor relationships, ensuring compliance, and tracking contract renewals. Discuss your approach to evaluating vendor performance and how you maintain effective communication to ensure mutually beneficial partnerships.

Share a specific example of an internal process improvement initiative you led. Discuss the challenges you faced, the strategies you implemented, and the measurable outcomes that resulted from your efforts.

In your response, discuss the tools and strategies you use to facilitate communication among remote team members, such as regular video calls, collaboration platforms like Slack, and team-building activities to foster connections.

Here, highlight how you've used data analysis tools to track sales metrics, analyze performance trends, and drive decision-making. Be specific about any tools you've used and the insights you gained that impacted sales strategies.

Discuss your project management methodology, including how you set timelines, communicate deadlines with your team, and monitor progress. Reference tools you use to track milestones and how you handle any delays.

Answer by explaining your conflict resolution strategies, focusing on open communication, listening to varying perspectives, and finding common ground to ensure team harmony and productivity.

Outline your approach to employee engagement, such as offering professional development opportunities, recognizing achievements, and fostering a supportive work environment that prioritizes mental well-being and work-life balance.