Analyst, Global Shared Services

As an Analyst for Global Shared Services at Instructure, your responsibilities include supporting sales operations processes, managing user administration for various sales tools, conducting data audits, and troubleshooting issues with CRM applications. You'll work closely with global teams to ensure operational excellence and data accuracy, contributing to an efficient business operation. Additionally, you will assist in reporting and dashboard creation to provide valuable insights to various stakeholders.

To be considered for the Analyst role at Instructure, candidates should have 1-3 years of experience in a similar capacity, preferably within a SaaS environment. A solid understanding of sales operations, experience with Salesforce, and proficiency in ticketing support tools such as Zendesk or Jira is essential. Attention to detail, analytical skills, and flexibility to accommodate global team members across different time zones are also important.

The Analyst for Global Shared Services at Instructure plays a critical role in supporting global teams through various functions such as sales operations management, auditing processes, and providing efficient troubleshooting for sales tools. This involves assisting with user management, creating reports, and ensuring data accuracy across multiple regions, ultimately facilitating seamless operations globally.

In the Analyst role at Instructure, you will extensively utilize tools and technologies such as Salesforce for sales operations, along with ticketing support tools like Zendesk and Jira. Familiarity with tools like Clari, Tableau, and Google Suite (Sheets and Slides) will also be essential for creating reports and providing insights as part of your daily responsibilities.

Instructure provides ample growth opportunities for an Analyst in Global Shared Services. You will gain exposure to various business functions, enhance your expertise in sales operations and business intelligence, and have the chance to work with the latest sales tools and technologies in a hybrid setup. Furthermore, your contributions will be recognized in a diverse and innovative environment.

To answer this question effectively, highlight specific projects where you navigated through Salesforce, emphasizing your familiarity with managing Accounts, Opportunities, and creating Reports that drive insights. Mention any challenges you faced and how you overcame them to underline your problem-solving skills.

Discuss your experience with conducting audits and your methodology for cross-referencing data. Sharing anecdotes about how you have identified and rectified inaccuracies in previous roles will demonstrate your attention to detail and commitment to maintaining high standards of data integrity.

Describe your systematic approach to troubleshooting, focusing on gathering information, identifying the root cause, and collaborating with team members to resolve issues. Real examples of resolved problems will reinforce your ability to handle challenges effectively.

Share a specific instance where you collaborated with teams across different time zones. Talk about how you adapted your communication style and working hours to ensure project milestones were met, showcasing your flexibility and teamwork skills.

Discuss specific tools and methods you use to prioritize tasks, such as to-do lists or project management software. Provide examples of how you have effectively managed competing deadlines while maintaining the quality of your work.

Share your understanding of what makes a dashboard effective, including which metrics you prioritize based on user needs. Talk about a past experience where you created a dashboard, highlighting how it contributed to decision-making.

Be ready to discuss your familiarity with ticketing systems, including how you used them to track and resolve issues. Provide examples of your contributions to improving response times or user satisfaction.

Talk about your role in responding to pricing and quoting inquiries. Illustrate your ability to facilitate deals by resolving conflicts between opportunities and orders, as well as your understanding of how this supports sales operations.

Provide insights into specific techniques you apply to stay calm and focused, even under pressure. Mention prior experiences where you successfully completed tasks despite time constraints, demonstrating resilience and adaptability.

Express your desire to contribute to the company's success while growing professionally. Talk about how you plan to utilize this role to develop your skills in sales operations and analytics, ultimately adding value to Instructure.