Global HR Service Delivery Specialist

As a Global HR Service Delivery Specialist at Instructure, your responsibilities will include being the main contact for global employee inquiries and providing top-notch customer service. You will manage key employee lifecycle events, such as onboarding, leave of absences, and separations. Ensuring accuracy in HR processes and driving consistency across these events is essential, alongside providing guidance on HR policies and practices.

To qualify for the Global HR Service Delivery Specialist position at Instructure, candidates should hold a Bachelor’s Degree or possess equivalent experience. Additionally, 1-2 years of relevant HR experience is required, along with a solid understanding of the HR Hire to Retire process. Familiarity with tools like Excel and knowledge of Workday would be advantageous.

Interested applicants can apply for the Global HR Service Delivery Specialist position at Instructure by visiting our careers page or checking local job listings that feature the role. Be sure to highlight your relevant experience and skills, especially in HR processes and customer service.

A successful Global HR Service Delivery Specialist at Instructure should possess exceptional customer service skills, attention to detail, and a collaborative spirit. Strong organizational skills, knowledge of HR tools, and an ability to interpret HR policies effectively are crucial for this role.

At Instructure, work culture is inclusive and team-oriented. We believe in the power of diversity and encourage our employees to express their ideas and perspectives. As a Global HR Service Delivery Specialist, you’ll be part of a vibrant, supportive environment where every team member's contributions are valued.

In such situations, it’s important to remain calm and composed. I would first acknowledge the employee's concern and ensure them that I would find the necessary information. I would then consult relevant HR resources or team members for guidance to provide an accurate and helpful response.

The HR Hire to Retire process encompasses all stages of an employee’s journey within the organization, from recruitment and onboarding to development, retention, and ultimately offboarding. Understanding this continuum allows me to support employees effectively at every stage and ensures that the organization meets its goals.

In my previous role, I noticed delays in the onboarding process. I gathered feedback from new hires and the HR team, then collaborated to streamline document collection and orientation scheduling. This led to a more efficient onboarding experience and reduced processing time significantly.

I prioritize tasks by assessing their urgency and impact on the employees’ experience. I utilize task management tools and maintain open communication with team members to ensure that I address critical inquiries swiftly while managing my workload effectively.

I have gained experience with Workday through my previous roles, where I used it for various HR functions such as employee data management and onboarding. I find Workday to be an effective tool for enhancing operational efficiency and providing insights into employee metrics.

To ensure compliance, I stay updated on relevant laws and regulations and utilize checklists when implementing HR policies. I also educate colleagues and employees about these policies to foster a culture of compliance across the organization.

In HR, excellent customer service means being responsive, empathetic, and reliable. It involves actively listening to employees’ concerns, providing accurate information promptly, and following up to ensure resolution. Building strong relationships is key to fostering trust.

In a prior role, I encountered a situation where multiple employees were confused about our leave policies. I organized an informational session, answered their questions, and provided clear documentation, resulting in improved understanding and satisfaction among the staff.

I value feedback as an opportunity for growth. I actively encourage open dialogue within my HR team, and when receiving suggestions, I assess their feasibility and potential impact. Implementing effective ideas fosters collaboration and enhances team performance.

What motivates me most in HR is the ability to positively impact someone’s work life. I’m passionate about nurturing talent, supporting employee development, and creating an inclusive environment where everyone feels valued and empowered to excel.