Service Center Manager

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Position Title: Service Center Manager

Reports To: Regional VP - KSB SupremeServ North America

Location: Grand Rapids, MI (On site)

Position Summary:
In this role, the individual will oversee the Service Center and all activities. Leading from the front, the Service Center Manager will ensure that all service activities are coordinated and executed to the highest quality and delivery times to meet customer expectations. This includes both workshop and field service activities for all manner of rotating and heavy industry equipment. The Service Center Manager is expected to expand their knowledge to assist in the recommendations of modern technologies and procedures. The Service Center Manager also required to work according to the needs of KSB in order to achieve the goals and objectives of the company. 5 years minimum experience in the repair of rotating equipment is required.

Knowledge, Skills, and Abilities:
• Time Management – Manages his time to effectively run the shop activities and coordinate workloads and schedules to fulfill all customer and KSB internal requirements.
• Mechanical / Machining Skills – Knowledge of metric and imperial system; able to repair all kinds of mechanical equipment. Proficient in the use of calipers and micrometers. Strong analytical skills; uses a systematic approach to problem solving.
• Computer Skills – Familiarity in operating within MS Office products, Windows, and ERP software systems environments
• Reading and Communication - Able to read and comprehend technical documentation (e.g., drawings) and to create inspection reports. Must be able to effectively communicate with customers and internal personnel in a professional manner.
• Travel – up to 10%, as required. Travel may be both within the U.S., as well as internationally, in order to join and participate in necessary product trainings.
• Safety – Demonstrate personal responsibility in the use of all safety and personal protective equipment.
• Leadership Skills – Demonstrates effective supervision and development of all employees including administrative, sales support, technical, machining, and service workshop personnel. Actively participates in recruitment and onboarding processes.
• Material Management – Ability to project the economic impact of the materials on hand and schedule the auxiliary material for the needs of the Service Center.

Tasks / Responsibilities:
• Ensures quality and quantity of work at highest KSB standards.
• Optimizes usage of operating materials.
• Follows guidelines of ISO 9001; ISO 14001; ISO 18001.
• Effectively interfaces with internal and external individuals.
• Organizes and maintains a safe and clean work environment.
• Improves internal processes to arrange a lean production.
• Ensures the usage of proper personal protective and safety equipment.
• Follows and enforces all KSB policies and procedures.
• Effectively generates complete documentation and reports.
• Creates and manages shop work schedule, for optimal resource utilization to meet performance needs.
• Develops and recommends ways to reduce cost and improve overall profitability.

Experience and Qualifications:
• High School Diploma or GED.
• Effectively conversant in in English, both written and verbal.
• Minimally 5 years of experience in pump or rotating equipment mechanics, required.
• Must have a valid driver’s license with an acceptable driving record.

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.